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crzylikafx
Aspirant

Unable to access cloud storage device outside of home

Hi, I have an orbi wifi mesh system and just purchased and set up a personal cloud storage device. I can't access the cloud storage outside of my home.I tried to set up port forwarding on the orbi router. When I go open the  port for the cloud storage it is listed as a different IP address in Orbi's port forwarding than it is on the personal clouds link. As a result, I can't use the IP address for the cloud storage, when I used the IP address that Orbi sees it as, I can't access the device. How do I set it up to access the device given this issue?

 

 

 

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 5
crzylikafx
Aspirant

Re: Unable to access cloud storage device outside of home

Update (Didn't see how to edit original post) - In port forwarding the ip addresses do match up correctly now. But I still can't access it externally. The protocol is tcp/udp, port is 9000 and the internal external port is checked to match. What am I doing wrong?

Message 2 of 5
antinode
Guru

Re: Unable to access cloud storage device outside of home

> [...] I have an orbi wifi mesh system [...]

 

   Firmware version(s)?  Connected to what?

 

> [...] a personal cloud storage device. [...]

 

   Not a very detailed description of anything.  Maker?  Model number?
At least one of us might want to read the documentation for it.

 

> [...] I can't access the cloud storage outside of my home. [...]

 

   "access" _how_?  "can't" is not a useful problem description. It
does not say what you did.  It does not say what happened when you did
it.  As usual, showing actual actions (commands) with their actual
results (error messages, LED indicators, ...) can be more helpful than
vague descriptions or interpretations.

 

> [...] I tried to set up port forwarding on the orbi router. [...]


   Why?  Are you following some set of instructions or other?  "tried"
_how_, exactly?  See "not a useful problem description [...]", above.

 

> [...] When I go open the port for the cloud storage it is listed as a
> different IP address in Orbi's port forwarding than it is on the
> personal clouds link. [...]

 

   With my weak psychic powers, I can't see either of those addresses.
What's a "the personal clouds link"?

 


> [...] I still can't access it externally. [...]

 

   See "not a useful problem description [...]", above.

 

> [...] What am I doing wrong?

 

   What, exactly, are you doing?

Message 3 of 5
crzylikafx
Aspirant

Re: Unable to access cloud storage device outside of home

 [...] I have an orbi wifi mesh system [...]

 

   Firmware version(s)?  Connected to what? 

V.2.5.1.16 The orbi acts as my router that is connected to my Fios Quantam Router

> [...] a personal cloud storage device. [...]

Buffalo Linkstation 210

 

   Not a very detailed description of anything.  Maker?  Model number?
At least one of us might want to read the documentation for it.

 

> [...] I can't access the cloud storage outside of my home. [...]

 

Via internet access - http://buffalonas.com/LVDesigns/

 

I receive the following error message - "The Buffalo NAS Device Could Not Be connected. Check the settings of the buffalo NAS device and the router."

> [...] I tried to set up port forwarding on the orbi router. [...]


   Why?  Are you following some set of instructions or other?  "tried"
_how_, exactly?  See "not a useful problem description [...]", above

 

I'm following a set of instructions. According to Buffalo Support the router is blocking access. That Port 9000 is not open. That I need to open it on my router so that I can access the NAS device over the internet.

 

> [...] When I go open the port for the cloud storage it is listed as a
> different IP address in Orbi's port forwarding than it is on the
> personal clouds link. [...]

 

   With my weak psychic powers, I can't see either of those addresses.
What's a "the personal clouds link"?

 

No longer an issue. The link is the link I provided in this response.

Message 4 of 5
antinode
Guru

Re: Unable to access cloud storage device outside of home

> Via internet access - http://buffalonas.com/LVDesigns/

 

   Where, for the benefit of folks who haven't studied Buffalo NAS
gizmos, the "LVDesigns" part identifies _your_ NAS gizmo?

 

> I'm following a set of instructions. [...]

 

   Thanks for the helpful link.

 

> [...] The orbi acts as my router that is connected to my Fios Quantam
> Router [...]

 

   Not a very detailed description of that device, but, if it actually
is (or includes) a NAT router, then cascading another router (like, say,
the Orbi) with it can cause problems like this.

 

> [...] That Port 9000 is not open. That I need to open it on my router
> [...]

 

   "my router" is a little ambiguous when you have two routers.

 

   The usual one-router configurations are:

 

   1. Configure your "my Fios Quantam Router" as a modem-only ("bridge"
mode), and use the Orbi as your only router.  Among other things, that
would disable the wireless capability of the "my Fios Quantam Router"
(and not allow any wired devices other than the Orbi to be connected to
it, either).

 

   2. Configure the Orbi router as a wireless access point.


   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for "Use the
router as a WiFi access point".

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