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Re: Unable to install software update

Rustonka
Guide

Unable to install software update

I received a notification that there was a software update.  The instuctions had me download Nighthawk to my phone to completer the update.  Nighthawk indicated that my firmware was out of date and directed me to routerlogin.net to update the firmware.  When I logged into routerupdate.net and checked the software app said there was no new update.  I am now very confused.  I also tried to download the new firmware on my hp laptop but that did not work either.  I get the message that the file is corrupted.

 

I also tried to download an older version of the firmware in case I had to perform each update in order and got the same response about the file being corrupted.

 

I am running Windows 10 and I tried on both Edge and Chrome

 

My current software version is 1.1.5.50_1.0.1

 

The new version is 1.1.0.100_1.0.1

 

Can anyone help me?  Thank you!

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 4

Accepted Solutions
plemans
Guru

Re: Unable to install software update

Many times when people download the firmware, they either don't extract it or they double click on it thinking it'll manually install itself. 

Once downloaded, right click on it and extract it. 

then follow the manual firmware update process. 

You can get the manul here: https://www.netgear.com/support/product/r6220.aspx

 

or follow this guide: https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.

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Message 2 of 4

All Replies
plemans
Guru

Re: Unable to install software update

Many times when people download the firmware, they either don't extract it or they double click on it thinking it'll manually install itself. 

Once downloaded, right click on it and extract it. 

then follow the manual firmware update process. 

You can get the manul here: https://www.netgear.com/support/product/r6220.aspx

 

or follow this guide: https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 4
Rustonka
Guide

Re: Unable to install software update

Thank you for your help.  The step I was missing was to connect the computer directly to the router with a cable, I was trying to perform the update via wi-fi.  At the end of the update I got the message "routerlogin.net’s server IP address could not be found." and I had no sercice.  But  once I restarted the router and the modum everything is working fine and the software version is correct.  

 

Thank you agian!

 

Jane

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 3 of 4
plemans
Guru

Re: Unable to install software update

glad to hear you got it functioning!

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 4
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