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Orbi WiFi 7 RBE973
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Update

dssilic
Aspirant

Update

I have never been able to update my router software (currently V1.1.00.30).  The error message is "Update failed".

I also can not get an "Advance" menu in my Genie software, which the documentation says leads to an alternative way to update.  The "Genie" does not show it.

Any ideas of how I can do both?

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 1 of 6
plemans
Guru

Re: Update

Message 2 of 6
dssilic
Aspirant

Re: Update

A manual update requires going into the "Advanced" menu, which I can not do.

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 3 of 6
plemans
Guru

Re: Update

Are you logging in through the browser? 

Message 4 of 6
dssilic
Aspirant

Re: Update

Yes.  With Windows 7 Pro and Google Chrome.

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 5 of 6
plemans
Guru

Re: Update

try using firefox and/or edge 

Message 6 of 6
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