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dssilic
Aspirant

Update

I have never been able to update my router software (currently V1.1.00.30).  The error message is "Update failed".

I also can not get an "Advance" menu in my Genie software, which the documentation says leads to an alternative way to update.  The "Genie" does not show it.

Any ideas of how I can do both?

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 1 of 6
plemans
Guru

Re: Update

You can manually update the firmware. 

How do I manually update the firmware on my NETGEAR router? | Answer | NETGEAR Support

CM2000-> RAX200-> GS716v2-> EX8000
Message 2 of 6
dssilic
Aspirant

Re: Update

A manual update requires going into the "Advanced" menu, which I can not do.

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 3 of 6
plemans
Guru

Re: Update

Are you logging in through the browser? 

CM2000-> RAX200-> GS716v2-> EX8000
Message 4 of 6
dssilic
Aspirant

Re: Update

Yes.  With Windows 7 Pro and Google Chrome.

Model: D6200|Dual Band 11ac ADSL Modem Router
Message 5 of 6
plemans
Guru

Re: Update

try using firefox and/or edge 

CM2000-> RAX200-> GS716v2-> EX8000
Message 6 of 6
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