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User name and Password for router management in Genie

MDGSydney
Luminary

User name and Password for router management in Genie

Hi 

 

First time user of the modem.

 

In Genie it's asking for the User name and Password to magae the router.

'admin' and 'password' are not working

 

What else could it be?

 

Thanks

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 7

Re: User name and Password for router management in Genie

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

 

Remember, if you are using a mobile device you need to connect to the wifi before you can access the router's graphical user interface.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 7
MDGSydney
Luminary

Re: User name and Password for router management in Genie

I amusing the Netgear Genie.

Message 3 of 7

Re: User name and Password for router management in Genie


@MDGSydney wrote:

I amusing the Netgear Genie.


Like I said (see above) that could be one of several things.

 

Let's try again. What is this "genie" running on?

 

These are the options:

  • A Windows PC
  • A Mac PC
  • An Android portable (tablet or phone)
  • An iPad or an iPhone

Then there is the R6220. Which firmware does it have?

 

This is important because more recent firmware may have made the portable genie useless. Netgear updated the firmware on many devices, including the  R6220, so that it now uses the Nighthawk App rather than the Netgear Genie app. You can still use the desktop Genie.

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 7
MDGSydney
Luminary

Re: User name and Password for router management in Genie

Thanks  - Got it all sorted today and working smoothly.

 

 

Message 5 of 7

Re: User name and Password for router management in Genie


@MDGSydney wrote:

Thanks  - Got it all sorted today and working smoothly.

 

 


Care to tell us how you fixed it? I ask for the benefit of anyone else who may turn up here with the same problem.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 7
MDGSydney
Luminary

Re: User name and Password for router management in Genie

The passwrod has been updated to my personal password  - not 'password' in the install process. When I tried that it worked.

 

Good luck 

 

The biggest hassle was that the retailer sold me a returned product that had already been registered to another user. That was a total PITA.

 

Netgear folks advised a full 30 secoind reset and then it worked.

 

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