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WD My Book HDD not being detected in ReadyShare Vault for R6400

Swiftfox99
Aspirant

WD My Book HDD not being detected in ReadyShare Vault for R6400

Hello,

 

I have attached a WD 1TB My Book to my R6400 but the ReadyShare Vault is not detecting the drive. I have verified that it is detected through the Router Admin page and double checked that the password box is disabled.  I can also navigate to the share through explorer on my PC.

 

Any ideas?

 

Thanks!

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 8

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @Swiftfox99,

 

1. Please try using another storage device for isolation.

2. If it is an option, please try resetting the router.

3. If the issue persists, you can try re-flashing the firmware then do a factory reset.

 

Regards,

 

Dexter

Community Team

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Message 7 of 8

All Replies
DexterJB
NETGEAR Moderator

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @Swiftfox99,

 

1. What is the firmware version of the router?

2. Please try disabling or adding the ReadySHARE Vault as an exception to your security/anti-virus software.

3. Please try uninstalling and re-installing the program.

 

Regards,

 

Dexter

Community Team

Message 2 of 8
Swiftfox99
Aspirant

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hello @DexterJB,

 

1) Firmware Version
V1.0.1.22_1.0.17

2) Double Checked the firewall/security softward, nothing is blocking ReadyShare as far as I can tell.

3) I did the uninstall/reinstall still no luck on the detecting the harddrive through Readyshare Vault.

 

I am still able to see it by going to \\readyshare through Windows Explorer and it shows up in the Router Admin page still.

 

Thanks

Message 3 of 8
Swiftfox99
Aspirant

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @DexterJB,

 

Any other ideas or questions?

 

Thanks,

James

Message 4 of 8
DexterJB
NETGEAR Moderator

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @Swiftfox99,

 

1. Please try using another PC.

2. Did you try temporarily disabling your security software or adding the program to a whitelist?

 

Regards,

 

Dexter

Community Team

Message 5 of 8
Swiftfox99
Aspirant

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @DexterJB,

 

I verified from another PC that the drive is still not being detected in ReadyShare.

 

I also disabled the security and firewall temporarily and it is still not detecting the harddrive attached to the router.

 

Here are my usb settings in the admin page:

usbstorage.png

 Verified that I can still get to it through Explorer.

 

Thanks,

James

 

Message 6 of 8
DexterJB
NETGEAR Moderator

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @Swiftfox99,

 

1. Please try using another storage device for isolation.

2. If it is an option, please try resetting the router.

3. If the issue persists, you can try re-flashing the firmware then do a factory reset.

 

Regards,

 

Dexter

Community Team

Message 7 of 8
DexterJB
NETGEAR Moderator

Re: WD My Book HDD not being detected in ReadyShare Vault for R6400

Hi @Swiftfox99,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 8 of 8
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