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WD My Book HDD not being detected in ReadyShare Vault for R6400
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Hello,
I have attached a WD 1TB My Book to my R6400 but the ReadyShare Vault is not detecting the drive. I have verified that it is detected through the Router Admin page and double checked that the password box is disabled. I can also navigate to the share through explorer on my PC.
Any ideas?
Thanks!
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Hi @Swiftfox99,
1. Please try using another storage device for isolation.
2. If it is an option, please try resetting the router.
3. If the issue persists, you can try re-flashing the firmware then do a factory reset.
Regards,
Dexter
Community Team
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Re: WD My Book HDD not being detected in ReadyShare Vault for R6400
Hi @Swiftfox99,
1. What is the firmware version of the router?
2. Please try disabling or adding the ReadySHARE Vault as an exception to your security/anti-virus software.
3. Please try uninstalling and re-installing the program.
Regards,
Dexter
Community Team
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Re: WD My Book HDD not being detected in ReadyShare Vault for R6400
Hello @DexterJB,
1) Firmware Version
V1.0.1.22_1.0.17
2) Double Checked the firewall/security softward, nothing is blocking ReadyShare as far as I can tell.
3) I did the uninstall/reinstall still no luck on the detecting the harddrive through Readyshare Vault.
I am still able to see it by going to \\readyshare through Windows Explorer and it shows up in the Router Admin page still.
Thanks
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Re: WD My Book HDD not being detected in ReadyShare Vault for R6400
Hi @Swiftfox99,
1. Please try using another PC.
2. Did you try temporarily disabling your security software or adding the program to a whitelist?
Regards,
Dexter
Community Team
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Re: WD My Book HDD not being detected in ReadyShare Vault for R6400
Hi @DexterJB,
I verified from another PC that the drive is still not being detected in ReadyShare.
I also disabled the security and firewall temporarily and it is still not detecting the harddrive attached to the router.
Here are my usb settings in the admin page:
Verified that I can still get to it through Explorer.
Thanks,
James
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Hi @Swiftfox99,
1. Please try using another storage device for isolation.
2. If it is an option, please try resetting the router.
3. If the issue persists, you can try re-flashing the firmware then do a factory reset.
Regards,
Dexter
Community Team
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Re: WD My Book HDD not being detected in ReadyShare Vault for R6400
Hi @Swiftfox99,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
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