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Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

gworley
Aspirant

WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

I bought a new router at the beginning of September -- WNDR 4300 and already have a RMA issued on it as it kept loosing the Internet and certian website it would not go to.   Now that I have a replacement it has been rock stead.  However, I cannot use it for one of the features that I bought for -- ReadyShare Cloud.  Why?   If I enable ReadyShare Cloud on the router as at least 2 websites that I know of become unreachable -- https://my.avast.com and http://www.shoutcast.com.   Both I use on a regular basis as I am a customer of Avast and I like listening to music.

 

Has anyone else had these issues?

 

Thank you,

 

George

MSCE

Message 1 of 8
ElaineM
NETGEAR Employee Retired

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

Hi @gworley,

 

Welcome to the community!


That's a pretty strange scenario you have. Do you get any error message when you go to these 2 websites while ReadyShare Cloud is enabled?

What's the exact model version of your router? Can you post a screen grab where it shows you have the ReadyShare enabled and at the same time have those sites open?

Have you tried reset and reconfigure?

 

Looking forward to your response.

ElaineM
NETGEAR Community Team
Message 2 of 8
rjbones
Guide

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

Hi,

 

Please try the steps from this KB article:

 

Unable to open some website when ReadySHARE Cloud is enabled

 

http://kb.netgear.com/app/answers/detail/a_id/24678/~/unable-to-open-some-website-when-readyshare-cl...

 

When a ReadySHARE Cloud router registers successfully, the router will remove the ‘route’ for network 5.0.0.0/8. Thus, Internet addresses with 5.x.x.x will not be accessible from the LAN client devices.

Message 3 of 8
rjbones
Guide

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

So I pinged the 2 websites you mentioned and these are their IP addresses:

5.45.62.71 - my.avast.com

5.39.58.74 - www.shoutcast.com

 

So on the router's static route page:

 

Destination IP:  5.45.62.71

Subnet Mask: 255.255.255.255

Gateway:  (Your router's internet IP)

Metric: 2

 

Just do the same thing for 5.39.58.74 .  And if you would like to allow all 5.x.x.x websites . You may try the following:

 

Destination IP:  5.0.0.0

Subnet Mask: 255.0.0.0 ( This mask includes all 5.x.x.x hosts)

Gateway:  (Your router's internet IP) 

Metric: 2

 

 

 

 

Message 4 of 8
gworley
Aspirant

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

Why is ReadyShare Cloud deleting ROUTES.   THIS IS BAD PROGRAMMING. There are a who slew of websites that use the 5.x.x.x IP address range.

Message 5 of 8
rjbones
Guide

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

I believe Readyshare cloud uses virtual  leaf network adapter that connects to a virtual network from readysharecloud server and that virtual network is using 5.x.x.x  subnet.  I guess the router deletes that route from his routing table to avoid conflict. 

Message 6 of 8
gworley
Aspirant

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

Still bad programming.   Should NOT BE USING a public network where there is lots of Public web servers.  The 5.x.x.x range is not private and should never ever be treated that way.

 

For a VPN should be using a reserved IP address range probably one found here https://en.wikipedia.org/wiki/Reserved_IP_addresses or here http://www.iana.org/assignments/iana-ipv4-special-registry/iana-ipv4-special-registry.xhtml

 

One should not have to use hacks -- putting a static route in is a hack to make it work.  This router is sold for home use.  The average home user would not have the knowledge to perform this type of procedure on their own.  So IMHO is a very serious bug.

 

George

MSCE

Message 7 of 8
ElaineM
NETGEAR Employee Retired

Re: WNDR 4300 ReadyShare Cloud doesn't work properly as certain websites are not reachable

@gworley We value your feedback and will forward this to the management.

Rest assured that we are continuously working to improve the quality of our devices and services to meet our customer's expectation.

Thank you for your continued support.

 

Have a great day!

ElaineM
NETGEAR Community Team
Message 8 of 8
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