When loging in to the router admin page (www.routerlogin.net) more than half of the menu is missing.
I have tried accessing from various devices with the same result. They are :-
tower PC running windows 10 Pro version 21H1 - OS build 19043.1110
iMac running macOS Mojave version 10.14.6
iPhone Xs running ios 14.7.1
I am unable to find the firmware update facility in the router admin pages.
The support pages of Netgear advise to download their update (and executable file .exe) and run it; but the firmware files offered by Netgear are a ".chk" and "html" files.
> [...] more than half of the menu is missing. [...]
Sounds to me like corrupt firmware. What _does_ still work?
> I am unable to find the firmware update facility in the router admin > pages.
"unable"? Is it not where it should be, or can you not get to where it should be, or what?
"unable" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> The support pages of Netgear [...]
_Which_ "The support pages of Netgear"? Thanks for the helpful links.
> [...] advise to download their update (and executable file .exe) and > run it; [...]
Sounds like obsolete advice for some device or other, but not yours.
> [...] but the firmware files offered by Netgear are a ".chk" and > "html" files.
And did you try _reading_ the "Firmware upgrade instructions" in those Release Notes (the "html" file)?
If you can't get to the required "Firmware Update" or "Router Update" page on the router's management web site, then you might need to employ more primitive tools, like the TFTP recovery procedure. See, for example:
Thank you for reaching out. Have you tried resetting the router? When did the issue start? Have you tried using the Genie app to access the configuration of the router?
Please do not hesitate to let me know if you need further assistance.
