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WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

Russ_9863
Tutor

WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

 

I have a WNR2000v3 WiFi router, Firmware Version V1.1.2.18, Windows 10,

FF browser

 

When I had Win 7 http://www.routerlogin.net worked, but now that I have Win 10

it does not.  I have to use the IP address instead to get to the administrator page..

I can goto any other page just not the routerlogin.

 

Which of the following could cause the problem:

Has FireFox updates broken it or

Has Win 10 prevented it from working?

 

When I try to use it I get the following

 

You may not be connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again.

 

I am using a computer that has a direct Ethernet cable connection to the router

 

I just discovered something. I forgot I have another much older Win 7 computer

Ethernet cable connected to the same router. When I tried http://www.routerlogin.net it worked !  That means either FF or Win 10 is not allowing the router to see the command.

 

Message 1 of 10

Accepted Solutions
Russ_9863
Tutor

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

Dear Michael

 

You were right about it being a browser issue with my netgear router.

I actually have 3 users on this computer, an admin, mine and my wife's.

All this time I have been trying to solve this problem on just mine.

Well just this morning i got the thought to try to get the router's admin page

from both the admin and my wife's users accounts using the www.routerlogin.net

address name,     it worked under both users.

 

Well on the Admin user, I started by looking in OPTIONS. then in GENERAL

scrolled all the way down to NETWORK SETTINGS.clicked on SETTINGS.

Then scrolled down to the bottom to Enable DNS over HTTPS was NOT checked.

 

I vaguely remember seeing this being checked under my user account, so I

switched users over to mine and went to Enable DNS over HTTPS and sure enough

it was checked. I then cleared it and then clicked SAVE. Next went and tried the

routerlogin.net   IT WORKED!!  Do you have any idea as why having

Enable DNS over HTTPS checked blocks the routerlogin.net causing to receive the

infamously bad NETGEAR error message?

 

                                                        Sincerely Russ

 

View solution in original post

Model: WNR2000v3|N300 Wireless Router|EOL
Message 8 of 10

All Replies

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address


@Russ_9863 wrote:

 

I just discovered something. I forgot I have another much older Win 7 computer

Ethernet cable connected to the same router. When I tried http://www.routerlogin.net it worked !  That means either FF or Win 10 is not allowing the router to see the command.

 


Smells like you may be in "double NAT" territory.

 

What firmware version do you have on the WNR2000v3 device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router.

Having two routers on a network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

This explains some of the other drawbacks.

What is Double NAT? | Answer | NETGEAR Support

By the way,  the WNR2000v3 is pretty old (2010). I wouldn't expect much, probably slow local network and no 5 GHz wifi. No problem if it meets your needs.

Message 2 of 10
antinode
Guru

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

> Which of the following could cause the problem:
> Has FireFox updates broken it or
> Has Win 10 prevented it from working?

 

   Or, there's some other difference between the systems which work and
those which don't.  (Which would be my guess.)

 

> When I try to use it I get the following
>
> You may not be connected to your Router's WiFi network. [...]

 

   Welcome to what may be the worst error message in the world.  For an
explanation, try:

 

      https://community.netgear.com/t5/x/x/m-p/1365830


   Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
point to your own router, but that's true only if you use your own
router for DNS name resolution.  (Or, if the Netgear router can
intercept your DNS queries.)  Regardless, as you have discovered, you
should be able to get to the thing using its IP address, if you can
determine (or guess) that.

 

   I'd look at the DNS server settings on these systems, and see if
differences in them explain the differences in their behaviors.

 

> [...] That means either FF or Win 10 is not allowing the router to see
> the command.

 

   No, it really doesn't.  There are more variables than those two.

 

   "My red car starts, but my green car doesn't.  Must be the paint."

 


> Smells like you may be in "double NAT" territory.

 

   It does?  Olfactory system trouble?

Message 3 of 10
Russ_9863
Tutor

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

.The modem is an Arris TM902 cable telephony modem (Charter) with only one ethernet output which goes to the Netgear router which in turn goes to two desktop computers

one with Win 7 the other with Win 10.

 

Model: WNR2000v3|N300 Wireless Router|EOL
Message 4 of 10
antinode
Guru

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

> I'd look at the DNS server settings on these systems, and see if
> differences in them explain the differences in their behaviors.

 

   Still true.


> .The modem is an Arris TM902 cable telephony modem [...]

 

   That's fine.  That "double NAT" stuff was a distraction, unrelated to
this (DNS) problem.

Message 5 of 10
Russ_9863
Tutor

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

Here is a kicker/ head scratcher

I can access the router's web page using the http//:www.routerlogin.net in IE but not FF.

All the same hardware just different browsers.

Model: WNR2000v3|N300 Wireless Router|EOL
Message 6 of 10

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address


@Russ_9863 wrote:

Here is a kicker/ head scratcher

I can access the router's web page using the http//:www.routerlogin.net in IE but not FF.

 


Something tells me it is a browser issue.

 

The router won't discriminate against them.

 

Message 7 of 10
Russ_9863
Tutor

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

Dear Michael

 

You were right about it being a browser issue with my netgear router.

I actually have 3 users on this computer, an admin, mine and my wife's.

All this time I have been trying to solve this problem on just mine.

Well just this morning i got the thought to try to get the router's admin page

from both the admin and my wife's users accounts using the www.routerlogin.net

address name,     it worked under both users.

 

Well on the Admin user, I started by looking in OPTIONS. then in GENERAL

scrolled all the way down to NETWORK SETTINGS.clicked on SETTINGS.

Then scrolled down to the bottom to Enable DNS over HTTPS was NOT checked.

 

I vaguely remember seeing this being checked under my user account, so I

switched users over to mine and went to Enable DNS over HTTPS and sure enough

it was checked. I then cleared it and then clicked SAVE. Next went and tried the

routerlogin.net   IT WORKED!!  Do you have any idea as why having

Enable DNS over HTTPS checked blocks the routerlogin.net causing to receive the

infamously bad NETGEAR error message?

 

                                                        Sincerely Russ

 

Model: WNR2000v3|N300 Wireless Router|EOL
Message 8 of 10
antinode
Guru

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address

> [...] Do you have any idea as why having Enable DNS over HTTPS checked
> blocks the routerlogin.net causing to receive the infamously bad NETGEAR
> error message?

 

   Programs (like a web browser) need an actual IP address to establish
communication with the program at the other end the other end (like a
web server).  DNS is the system which translates between names and
numbers (IP addresses).

 

   The various "routerlogin" names work (when they do) because the
router can intercept the DNS requests which ask for the address which
corresponds to any of those names.  When it sees a request to translate
any of those names, it returns its own (LAN) IP address, instead of
using the usual (real-world) DNS server.

 

   "DNS over HTTPS" encrypts your name-to-number requests, so that the
router can't recognize any "routerlogin" names in them, so it will be
unable to intercept them, and, hence, won't return its own (LAN) IP
address.


   The result is the same as with any other configuration which bypasses
the router's DNS server -- your name-to-number request goes to a
real-world DNS server, which gives you the address of Netgear's
stinking-error-message server.

   Thanks for the research and the interesting report.  I never fiddle
with those browser settings, so I might never think to look there.

Message 9 of 10

Re: WNR2000v3 cannot access router page via www.routerlogin.net must use IP address


@Russ_9863 wrote:

....the infamously bad NETGEAR error message?

 


Why am I not surprised?

 

Glad it worked out.

 

 

Message 10 of 10
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