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Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

DVE44
Aspirant

WNR2000v5 Firmware Version 1.0.0.34 doesn't install

WNR2000v5-V1.0.0.34.img downloaded from NetGear Support on 2015-09-22 failed to install.  I am currently using v 1.0.0.28. 

 

As an aside, checking for new firmware from the GUI, reports "No new firmware version available."

Message 1 of 10

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DVE44
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

Thank you for your response.

 

As per RonO, Genie also reported "No new firmware version available," when I checked for new firmware. I'm currently using v. 1.0.0.28. I again downloaded the zipped firmware from support using a different browser and tried to install the .img file using the same browser (Microsoft Edge, which replaced IE in Win 10).  I previously used FireFox. Still it would not update.

 

BUT -- resetting the router did the trick. My router is now the proud owner of v 1.0.0.34! Smiley Happy

 

Thank you for your suggestions!
DVE44

View solution in original post

Message 4 of 10

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ElaineM
NETGEAR Employee Retired

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

Hi @DVE44,

 

Welcome to the community!

 

Did you try to use a different web browser? Also, try to re-download the firmware just to be sure that it was not corrupted.

If you can't still install, try to reset the router by using a paperclip to poke the reset button for 10 seconds.

Resetting will erase all the settings, therefore you will have to reconfigure the router.

 

Let us know what happens.

ElaineM
NETGEAR Community Team
Message 2 of 10
RonO
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

I have the same problem with ...34.  Also when I try to download it with the Genie it only offers ver ...28

Message 3 of 10
DVE44
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

Thank you for your response.

 

As per RonO, Genie also reported "No new firmware version available," when I checked for new firmware. I'm currently using v. 1.0.0.28. I again downloaded the zipped firmware from support using a different browser and tried to install the .img file using the same browser (Microsoft Edge, which replaced IE in Win 10).  I previously used FireFox. Still it would not update.

 

BUT -- resetting the router did the trick. My router is now the proud owner of v 1.0.0.34! Smiley Happy

 

Thank you for your suggestions!
DVE44

View solution in original post

Message 4 of 10
ElaineM
NETGEAR Employee Retired

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

@DVE44 Thanks for the update! Glad to hear that it's now upgraded.

 

@RonO Will forward that to the engineering. For now, I suggest that you manually download the firmware and install it from there.

ElaineM
NETGEAR Community Team
Message 5 of 10
RonO
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

As DVE44 did, I manually downloaded, unzipped, and applied the ING file and it thought about it for a while and then failed with the same message DVE44 got.  I am not comfortable resetting the router, but if the Genie is not able to fetch 34 soon I will have to try it.  Do you have an idea of when that fix might be done?

Message 6 of 10
DVE44
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

Hi RonO,

 

I didn't reset my router by sticking an open paper clip in a reset hole, but just powered down the router. There's a black power button on the back of the router, below the power cable. Press it to turn off the power, wait 10-15 seconds, then press it again. Wait for the three LEDs on the front to turn green and try the install again.

 

I used to power down my router every day, but from a master switch which controlled power to all of my computer gizmos (a desktop, a printer, audio system, etc.) without a problem.

 

Good luck,
DVE44

Message 7 of 10
RonO
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

Hi DVE44,

 

Finally got around to trying your solution and I worked as you said!

 

Thank you very much for taking the time to stear me in the right direction.

 

Very much appreciated.

 

RonO

 

PS, Netgear, you could do a better job.

Message 8 of 10
RonO
Aspirant

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

xfireman wrote:

"Did your download show corrupter IMG Disc" in "Wireless N Routers"

 

No errors, no problems on my final try.  I used the IMG file that came with the zip downloaded more than a week ago.

 

RonO

Message 9 of 10
ElaineM
NETGEAR Employee Retired

Re: WNR2000v5 Firmware Version 1.0.0.34 doesn't install

The auto firmware update on Genie should now be working.

Thank you for reporting and your continued support.

ElaineM
NETGEAR Community Team
Message 10 of 10
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