WiFi Network

[denise10096]

Out of the blue two tablets in the house don't see the network but yet the desk top computer still does.  Try rebooting router and modem no luck

[DexterJB · Accepted solution]

Hi @denise10096,

1. What is the firmware version of the router?

2. Is the desktop connecting via wireless as well?

3. Are there other devices (smartphones, laptops), other than the desktop, that can detect the wireless network?

4. Please try changing the wireless channel.

5. Does the issue persist on both bands (2.4GHz and 5GHz)?

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @denise10096,

1. What is the firmware version of the router?

2. Is the desktop connecting via wireless as well?

3. Are there other devices (smartphones, laptops), other than the desktop, that can detect the wireless network?

4. Please try changing the wireless channel.

5. Does the issue persist on both bands (2.4GHz and 5GHz)?

Regards,

Dexter

Community Team

[DexterJB]

Hi @denise10096,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team