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Novice

WiFi odity

I have a bizarre problem with my Samsung Galaxy Note N7000 phone.

It connects to the Internet via my Netgear DGN1000 router but is a very selective service. For example some apps connect without problem, some (for example Play Store) will normally not connect.

The Google web app is very very slow, most web pages won’t load, and some are very slow.

When I am out and about the phone works very well on public and family wifi setups.

It seems odd to use wifi when I am away from home and use mobile data when I am home.

It seems to me to be clear that the problem is with the router set up, though the router works great with everything else in the house (Windows laptop, HTC phone, iPad).

Any ideas please?

John
Message 1 of 8
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Virtuoso

Re: WiFi odity

Since this is built in DSL modem, have your try lower the MTU value in the router settings?
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June Mizoguchi-
Message 2 of 8
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Novice

Re: WiFi odity

Hi yes, this was the one thing that I thought of, but it did not work. I was wondering about the security settings, at the moment it is set as WPA2-PSK (Wi-Fi Protected Access 2 with Pre-Shared Key). I don't really want to change this but I cannot think of any other settings that might help. Any other ideas would be greatfully received. John
Message 3 of 8
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Virtuoso

Re: WiFi odity

Encryption should not cause an issues but you could change to rule out
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June Mizoguchi-
Message 4 of 8
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Novice

Re: WiFi odity

Changing incription did not work, but thanks for the suggestion and support.

I tried it again last night on a free WiFi network and the WWW was brilliantly fast.

I think that this confirms that the problm has to be my router.

I have carried out a factory reset on the router, this has not improved matters in any way.

John
Message 5 of 8
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Virtuoso

Re: WiFi odity

Now try lower to MTU value and see if that helps unless wired to the router does not show an issues

I know you can't test smartphone with it but PC
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June Mizoguchi-
Message 6 of 8
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Novice

Re: WiFi odity

Have done that, as you say it only effects the PC, no change in the N7000 smart phone.

Looks like I need another make of router.

John
Message 7 of 8
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Virtuoso

Re: WiFi odity

MTU fixes smartphone but not for PC?
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June Mizoguchi-
Message 8 of 8
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