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Re: Windows 10 update messed up access to my router

OzzieOtis
Aspirant

Windows 10 update messed up access to my router

I believe a Windows 10 changed my router access name (from Netgear to Netgear-5G).  I was able to reset my phones to the new network name, but other devices in my home (HVAC system, etc) do not even show the new name...only the old one.  I have no way to access or update those devices now, and I have no idea what to do. Any help would be appreciated.  BTW, I'm 50 years old and pretty much an idiot where technology is concerned, so please instruct me in easy, step by step instructions.  Thank you!

Model: C3700|N600 Cable Gateway Docsis 3.0
Message 1 of 5

Accepted Solutions
plemans
Guru

Re: Windows 10 update messed up access to my router

The C3700 is a dual band router. So it'll have a 2.4ghz band and a 5ghz band.  many times displayed as SSIDNAME and SSIDNAME-5G Maybe your windows update fixed a driver issue where both bands were working on the comptuer your on?

 

You can login to your router and check your wifi SSID names and password. maybe the 2.4ghz radio was disabled, went bad, some other issue.

https://kb.netgear.com/23439/How-do-I-change-my-NETGEAR-router-s-WiFi-password-or-network-name-SSID

 

Here's the support site with manual, troubleshooting, and install guides. 

https://www.netgear.com/support/product/C3700.aspx

 

This would also be the support site for modem/router combo devices.

https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

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Message 3 of 5

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OzzieOtis
Aspirant

Re: Windows 10 update messed up access to my router

A  Windows 10 update that is.  Sorry.

Message 2 of 5
plemans
Guru

Re: Windows 10 update messed up access to my router

The C3700 is a dual band router. So it'll have a 2.4ghz band and a 5ghz band.  many times displayed as SSIDNAME and SSIDNAME-5G Maybe your windows update fixed a driver issue where both bands were working on the comptuer your on?

 

You can login to your router and check your wifi SSID names and password. maybe the 2.4ghz radio was disabled, went bad, some other issue.

https://kb.netgear.com/23439/How-do-I-change-my-NETGEAR-router-s-WiFi-password-or-network-name-SSID

 

Here's the support site with manual, troubleshooting, and install guides. 

https://www.netgear.com/support/product/C3700.aspx

 

This would also be the support site for modem/router combo devices.

https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

Message 3 of 5
OzzieOtis
Aspirant

Re: Windows 10 update messed up access to my router

Got it.  Thanks for your help!

Message 4 of 5

Re: Windows 10 update messed up access to my router

When messing around with Windows 10, beware its habit of changing the nature of your local network.

 

You need to tell Windows that you are on a "private network".

 

  • Network and Internet settings
  • Network Status
  • Change Connection Properties
  • Network Profile
  • Private

 

Message 5 of 5
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