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Forum Discussion
snoop46241
Jun 14, 2016Guide
bad customer service
just got scammed by your overseas customer support in India...tried to sell me a 100 dollar package to secure my router...very hard to understand on-phone..he called me a was on phone an hr then...
- Jun 15, 2016
snoop46241 We only contact a customer if it's time to renew their contract support or if they requested for technical support. Based from your record we do not find any contracts or requests.
We never do cold calling. Sounds like you were scammed.
ElaineM
Jun 15, 2016NETGEAR Employee Retired
snoop46241 We only contact a customer if it's time to renew their contract support or if they requested for technical support. Based from your record we do not find any contracts or requests.
We never do cold calling. Sounds like you were scammed.
snoop46241
Jun 15, 2016Guide
If it was a scam why did the intial Netgear support person have this person from India call me? Thats what started the problem...please close this issue...was a bad thing for your rep at Netgear do..You cant understand anything the india people say..keep in in english in the USA I say...close thjis please my computer is safe as far as I can tell and I was smart enough to end the control the India person had taken! I still call it
BAD CUSTOMER SERVICE FROM NETGEAR! check your e-mail call center support they did it! ISSUE CLOSED GOOD THAT I'M PROTECTED BY FULL SERVICE BY NORTON!