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just got scammed by your overseas customer support in India...tried to sell me a 100 dollar package to secure my router...very hard to understand on-phone..he called me a was on phone an hr then he sells me but I didnt buy..your company needs to be more careful who they use..I bought my router in 2009 love netgear but hate what happened..cant understand them to begin with!
my name is Gary kelty
product serial number 1pt4945go4a39 WPN824v3
HE GOT CONTROL OF MY COMPUTER AND GAVE ME A BUNCH OF tech. INFORMATION ON WHAT HE HAD TO DO THEN TOLD ME IT WOULD BE 100 DOLLARS..WHATS UP WITH THIS ...SEARCH YOUR TEAM THEY TALKED TO ME AND REFEREED IT TO THIS TECH IN INDIA?
SUMMARY DONT USE OVERSEAS SERVICE CANT UNDERSTAND A DAMN THING THEY SAY THEN ALL OF A SUDDEN THEY TRY AND SELL YOU
@snoop46241 We only contact a customer if it's time to renew their contract support or if they requested for technical support. Based from your record we do not find any contracts or requests.
We never do cold calling. Sounds like you were scammed.
Yes! they do BLANK at times. So you have a 7 year old router which I'm guessing you paid $120 for is this correct? Then you post here complaining about the tongue tied 3rd world customer support and not a word about the problem?
he called me a was on phone an hr then he sells me but I didnt buy..your company needs to be more careful who they use..I bought my router in 2009 love netgear but hate what happened..cant understand them to begin with!
Are you saying that Netgear India called you? If so there is a good chance that Netgear had nothing to do with it.
Doubtless you have heard of all those calls that "Microsoft" makes to warn customers of problems with their computers. I have to break it to you gently, these calls are scams.
As I say, this is just one possibility, your message is so convoluted and devoid of sentences that I may have the wrong end of the stick. In which case, apologies.
I have to agree, though, about offshore call centres. Some of us in England even have problems when the call centres are in Scotland.
I guess your right ..I damn sure should have not even asked a question or repeat it for you!!!...I cant understand a damn word hes was saying except his sales pitch...never should have talked to the non-english speaker to begin with.. thanks for you comments!
was in cpntact with netgear usa rep and he had guy from India call me..then he took over my computer..talked so poor i couldnt understand him and then pitched the sale of 100 for service clearly enough it was a scam thats when i cut him off..my computer is fine as far as i can tell no harm done except my trust in netgear is none!
Your replies make about as much sense as your original message.
But in response to the response from VE6CGX, if you really did let someone take control of your computer you should immediately seek help to get it checked out and fixed.
This strategy is a part of this well known "Microsoft" scam. With your permission they can get into your PC and steal passwords that can leave all your financial details open.
As before, maybe we have all got the wrong end of the stick. It is hard follow what happened, despite your replies.
@snoop46241 We only contact a customer if it's time to renew their contract support or if they requested for technical support. Based from your record we do not find any contracts or requests.
We never do cold calling. Sounds like you were scammed.
If it was a scam why did the intial Netgear support person have this person from India call me? Thats what started the problem...please close this issue...was a bad thing for your rep at Netgear do..You cant understand anything the india people say..keep in in english in the USA I say...close thjis please my computer is safe as far as I can tell and I was smart enough to end the control the India person had taken! I still call it
BAD CUSTOMER SERVICE FROM NETGEAR! check your e-mail call center support they did it! ISSUE CLOSED GOOD THAT I'M PROTECTED BY FULL SERVICE BY NORTON!
If it was a scam why did the intial Netgear support person have this person from India call me?
They didn't. You just didn't realise that there was a crook on the line. Heaven only knows where they found your phone number. Have you ever given it to anyone at Netgear?
Don't worry, a lot of people get fooled like that.
More important, we still don't know if you let this crook into your computer. If you did, then check your bank accounts and ask someone who understands these computer thingies to check your PC for harmful invaders.
So, for your own sake, stop ranting about Netgear and look into your own computer security. Norton is no guarantee of protection if you have deliberately allowed someone into your PC.
whos ranting I told the story like it happened your the one carrying the **bleep** bucket...sure would like to meet you in person! I'm sure your as uglyu as your comments...end of my replys and comments as of now...go pester someone -else!
Scammed or not, onus is on you in this day and age. If you keep talking you are reinforcing your stupidity more and more. As you said thread is close. Let's save 'net bandwidth...
