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Re: c6300v2 Stuck on amber internet light

pat5150
Aspirant

c6300v2 Stuck on amber internet light

Firmware: 1.0.3.8_1.0.60

Nothing changed, then all of the sudden, the connectivity light went from green to amber. The router will not detect the internet signal. If I hardwire from the modem (Netgear CM1000) I get internet no problem, though all my wired portions of my house.  Therefore the internet is there an working. If I take that same cable and put it back into the router, the light stays amber, and it will not connect to the internet. I CAN connect to the router and get into the Genie settings and it says there's a firmware update, which I downloaded, but there's not way to install it. Although, I don't think that's the problem anyway.  Did my router fail? or can I reprogram it to again recognize the internet signal?

 

Thank you

P

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
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pat5150
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Re: c6300v2 Stuck on amber internet light

The firmware update, plus a new signal from Comcast to the router fixed the problem. Back to green. Not sure why it went out anyway.

Good job, Pat!

Thanks, Pat!

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pat5150
Aspirant

Re: c6300v2 Stuck on amber internet light

Yes, I power cycled. Did the reset. Power cycled the modem and  computers. Called Comcast and they said since I have internet, the modem is working fine and the router is the problem (duh). 

Message 2 of 4
pat5150
Aspirant

Re: c6300v2 Stuck on amber internet light

Just upgraded the firmware to 


Firmware Version
V1.0.4.36_10.0.93

Power cycled, and still Amber

Message 3 of 4
pat5150
Aspirant

Re: c6300v2 Stuck on amber internet light

The firmware update, plus a new signal from Comcast to the router fixed the problem. Back to green. Not sure why it went out anyway.

Good job, Pat!

Thanks, Pat!

Message 4 of 4
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