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Re: error message with log emails

dsherry
Aspirant

error message with log emails

hi,

 

I am getting this error message after having tried to set up e-mailing of the log file for my router

 

[email failed] SMTPclient: smtp.mail.yahoo.com: unknown host 

 

On the e-mail page in Netgear Smart Wizard, I have set things up as follows

 

Your Outgoing Mail Server           smtp.mail.yahoo.com

Send to This E-mail Address        *********@yahoo.com  (my email address)

 

User Name                                    *********@yahoo.com

Password                                      ############  (my password)

 

Could someone kindly help me understand why this is not working?

Thank you very much.

Dave

Message 1 of 12

Accepted Solutions
ElaineM
NETGEAR Employee Retired

Re: error message with log emails

That's correct, the router doesn't have an option for you to specify a different port other than port 25.

As for the firmware, I'm afraid that there will be no firmware updates for this model because this has been discontinued/EOL.

ElaineM
NETGEAR Community Team

View solution in original post

Message 12 of 12

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Retired_Member
Not applicable

Re: error message with log emails

Check your outgoing server smtp is usually outgoing while mail is incoming but hey I'm just guessing, can't say I ever have seen smtp.mail.???.???

Message 2 of 12
dsherry
Aspirant

Re: error message with log emails

https://help.yahoo.com/kb/SLN4724.html

 

POP server settings for Yahoo Mail

POP lets you connect your Yahoo Mail account to a desktop mail client or mobile app. It uses 1-way synching, which downloads your email as a copy into the app, allowing you to move and delete them in the app without affecting the original emails. Here are the settings you'll need to configure your mail client or app.

Incoming Mail (POP) Server

  • Server - pop.mail.yahoo.com
  • Port - 995
  • Requires SSL - Yes

Outgoing Mail (SMTP) Server

  • Server - smtp.mail.yahoo.com
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires TLS - Yes (if available)
  • Requires authentication - Yes

Your login info

  • Email address - Your full email address (name@domain.com.)
  • Password - Your account's password.
  • Requires authentication - Yes
Message 3 of 12
ElaineM
NETGEAR Employee Retired

Re: error message with log emails

Is this working before?

What's the exact model number and version of your device?

ElaineM
NETGEAR Community Team
Message 4 of 12
dsherry
Aspirant

Re: error message with log emails

Elaine,

 

It is an N150

 

Hardware VersionWPN824N
Firmware VersionV1.0.0.22
GUI Language VersionV1.0.0.53

 

Thanks

Message 5 of 12
dsherry
Aspirant

Re: error message with log emails

It's the first time I have tried to set up the email function.

Message 6 of 12
ElaineM
NETGEAR Employee Retired

Re: error message with log emails

Can you go ahead and verify with your ISP if they're blocking port 25.

The default port that's used for that Outgoing mail server on the router is port 25.

ElaineM
NETGEAR Community Team
Message 7 of 12
dsherry
Aspirant

Re: error message with log emails

Thanks, Elaine.

 

My ISP is Comcast.  I switched the email account to the one I rarely use for that.  These are their email configurations .They don't like port 25.

 

Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number:
Recommended: 587 (SMTP)
Only if Needed: 465 (SMTPS)

 

So the setup looks like this now

 

Your Outgoing Mail Server           smtp.comcast.net

Send to This E-mail Address        *********@yahoo.com  (my email address)

 

I tried sending from the Logs page but it hasn't shown up yet in my yahoo account.  The logs sent hourly will happen (or not) in a few minutes.

 

User Name                                    *********@comcast.net

Password                                      ############  (my password)

Message 8 of 12
dsherry
Aspirant

Re: error message with log emails

The latest error message from the log:

 

[email failed] SMTPclient: smtp.comcast.net:587: unknown host Friday, October 30,2015 15:00:02
[email sent to: davesherry@yahoo.com] Friday, October 30,2015 15:00:02

Message 9 of 12
ElaineM
NETGEAR Employee Retired

Re: error message with log emails

By default, that router uses port 25. Unlike newer models, you can specify the port for Outgoing mail server.

If your ISP blocks port 25 then there will be no other way to get this working even if you made changes in the Outgoing mail server settings.

You may have to look for newer models such as R7000, R8000, & R8500.

Browse our newer models here.

ElaineM
NETGEAR Community Team
Message 10 of 12
dsherry
Aspirant

Re: error message with log emails

Thanks, Elaine.  I suppose you mean to say that router can not specify a different port.

 

Would this be something that a firmware update could handle?

Message 11 of 12
ElaineM
NETGEAR Employee Retired

Re: error message with log emails

That's correct, the router doesn't have an option for you to specify a different port other than port 25.

As for the firmware, I'm afraid that there will be no firmware updates for this model because this has been discontinued/EOL.

ElaineM
NETGEAR Community Team

View solution in original post

Message 12 of 12
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