extender suddenly not connecting

[srf2]

I have been using the EX6100 wifi extender for a while now without difficulties. All of a sudden on Saturday I started having difficulties with connecting to any devices (TV, laptop, tablet). I reset my routers and the extender however it still does not work. I had done a firmware update on my Nighthawk last week but the extender was still working. Not sure how to problem solve to get extender to work. Thanks

[plemans · Accepted solution]

have you tried hardwiring into it for setup using a pc/laptop?

Also, try a different browser

[plemans]

What router do you have it connected to? 

What firmware did you install to the router?

[srf2]

I have a Netgear Nighthawk R7200. I had received an email from Netgear re: the firmware update.I logged into the Nighthawk and clicked on the link for the firmware update. I am not sure what the current version of the update is. 

I have my Netgear extender EX6100 connected to the Nighthawk R7200.

Hope this will help you to provide me with a solution

Thanks

[srf2]

I have the Nighthawk R7200. The firmware update that I have is : V.1.2.0.76_1.0.1

[plemans]

Log into the R7200 and the status page should show its firmware. 

Same with the extender? 

have you tried simply factory resetting both router and extender and doing a fresh install? Sometimes fixes issues after firmware updates. 

[srf2]

I reset my extender: EX6100.

Unable to connect using wps

Started to use genie smart set up. I got the new extender set up page. I answered the questions and provided 2 security questions. I never got prompted for the "next" button so I could not continue with set up. 

What do I need to do to proceed with setting up the extender. 

[plemans · Accepted solution]

have you tried hardwiring into it for setup using a pc/laptop?

Also, try a different browser

[srf2]

Thanks for the reply. I tried for a long time using different browers and devices. Finally, when I tried a different device it worked and I was able to set up the extender. 

[plemans]

Glad it worked for you finally!