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Re: netgear cable modem cm1000

PennyBear
Guide

netgear cable modem cm1000

I have a netgear modem, nighthawk router, and orbi mesh network. Every day I lose internet and have to reset my modem. How do I know if this is a modem problem or something happening with my internet provider, rcn??
Message 1 of 15
plemans
Guru

Re: netgear cable modem cm1000

Cheat. 

directly connect a pc/laptop to the modem and just use that for a long enough period. 

If it drops, then its a line or modem issue. 

If it stays stable and continues to work, then its time to look at the router. 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 2 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

I already know it is either the line or modem so that doesn't really help, but thank you.
Our TV is connected directly to the modem and I recently was connected when the problem occurred. The internet started to slow down and mess with the video, until there was no service at all. This happened before the wifi went out. Does that help with the diagnosis? Thoughts?
Message 3 of 15
plemans
Guru

Re: netgear cable modem cm1000

Do you have a screen snip of the modems cable connection page and event logs? 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 4 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

What does this tell you?NetgearModemLogs.jpg

Message 5 of 15
plemans
Guru

Re: netgear cable modem cm1000

photos have to be approved by a moderator and can take a couple days. 

click on "choose file" and add that route. I can see that one right away

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 6 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

 
Message 7 of 15
plemans
Guru

Re: netgear cable modem cm1000

do you also have the full cable connection page? 

it shows upstream/downstream link info

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 8 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

I googled what you asked for and this is what it said to do: https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router

Do you want me to do the same thing on a computer that is directly hooked up to the modem? Or do I need to obtain it a different way? Sorry Im new to all of this. 

Thank you for the help! 

Message 9 of 15
plemans
Guru

Re: netgear cable modem cm1000

when you log into the modem, you'll click on the cable connection icon. I attached the icon you click on. it'll show the cable connection info. 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 10 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

I clicked on the icon you said. Attached is what i got. 

Message 11 of 15
plemans
Guru

Re: netgear cable modem cm1000

any splitters or signal attenuators in the coax line?
your have a lot of channels not locking.

check the line for damage, kinks, old/bad/cheap/corrorded connectors and replace them if there are. 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 12 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

I went and cleared all the wires around it and tightened the connectors and now I have no internet. does this mean it's the cable or is it possible to over tighten the connectors. they seemed loose when I checked them
Message 13 of 15
PennyBear
Guide

Re: netgear cable modem cm1000

ignore last statement I got it working. it just took a minute. we will see if it happens next week but thank you that was very helpful!!
Message 14 of 15
plemans
Guru

Re: netgear cable modem cm1000

hope it gave you a better connection back to the isp

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 15 of 15
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