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no internet connection
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no internet connection
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Re: no internet connection
Try powering off modem and router. Let modem power up then power up router. Failing that, check with your ISP to ensure the new modem is registered on their network.
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Re: no internet connection
Since your ISP changed your modem, it seems that the router lost its communication with it. You may follow the steps below to re-establish the Internet connection.
1. Make sure that the new modem is connected to the Internet/WAN port of the router.
2. Using a browser type in 192.168.1.1 on the address bar.
3. Username is admin and password is password. All in lower case.
4. Once you have the Netgear Genie, under Basic tab click on Internet. Scroll down to Router MAC Address then select Use Computer MAC Address then click the Apply button.
5. Once updated, power off the router then the modem.
6. Turn on the modem first. Wait for the lights to stabilize before turning on the router.
7. Check if you can go online.
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