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router dies in setup, amber power light only

crashenbern
Aspirant

router dies in setup, amber power light only

hi

just got a wndr3700 and was setting up. After about 45 minutes of setup, the router suddenly stopped. Turned it off and back on, only the amber power light and didn't turn green even after 2 minutes. Tried power off a few times, same thing. About 15 minutes later, some lights came on but then it died again. Finally it came back on, and i continued config. but during reserving address, it died. Again, only amber light with no other lights. Is this hardware failure?

thanks for any help
Message 1 of 8
crashenbern
Aspirant

Re: wndr3700 died in setup, amber power light only

more info
updated to latest firmware something.68 successfully
using a mac on osx10.4 and cable modem
noticed really slow response when configuring
managed to setup wireless and guest wireless, wpa2, MAC filtering,
got wireless on 2 macs, 1 iphone
very light use
then total failure
tried reset by pushing pinhole button, power off with button on router, power off mains, restarted cable modem, power off and wait
revived by itself
continued config then failure during IP reservation
dead ever since

hardware failed?
Message 2 of 8
pcfixer
Aspirant

Re: wndr3700 died in setup, amber power light only

I would call NetGear support.
Message 3 of 8
jlewter
Guide

Re: router dies in setup, amber power light only

I would send it back, it sounds like faulty hardware, so even if you get it working then there's no guarantee that every feature will work, or that a feature you later turn on wont brick it again.

It could be a bad power supply or a bad unit, but def sounds like a return jobbie to me.
Message 4 of 8
jmizoguchi
Virtuoso

Re: router dies in setup, amber power light only

sounds like bad power supply....
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June Mizoguchi-
Message 5 of 8
damiloveu
Aspirant

Re: router dies in setup, amber power light only

There is a video for bricked router recovery, that may help.

https://www.youtube.com/watch?v=0K8sVuCrPt4
Message 6 of 8
Retired_Member
Not applicable

Re: router dies in setup, amber power light only

Return it. look for something more recent.
Message 7 of 8
jmizoguchi
Virtuoso

Re: router dies in setup, amber power light only

This is 4year old some one kindly posted some video link...
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*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 8 of 8
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