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router not working

My internet went offline suddenly.  The router was showing bright white lights flashing. After some trouble shooting we did a factory reset for 7 seconds.  Now the Power amber light and several white lights are on and flashing but very dim that you can barley see them. Not sure if the router is bad, or i need help with trouble shooting?

Model: R6400|AC1750 Smart WiFi Router
Message 1 of 3

Re: router not working

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

Check the section that explain what the LEDs mean. To me it looks like the firmware might be kaput.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 3
NETGEAR Moderator

Re: router not working

Hi kristispaid,

Good day!


Welcome to NETGEAR Community!


First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having the issue? Have you tried contacting our support team already?


Please do not hesitate to let me know if you need further assistance. 


Community Team

Message 3 of 3