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Re: wifi connectivity disconnects intermediatly

ShreeRP
Aspirant

wifi connectivity disconnects intermediatly

we are facing wifi disconnecting itermediatly and get dificulties to reconnect ... and afts er restart whole network devices the it connects again

Message 1 of 6

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: wifi connectivity disconnects intermediatly

Hi @ShreeRP,

 

1. What is the firmware version of the device?

2. Please try changing the wireless channel of the router. Check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/1027

 

3. Does the issue persist on both wired and wireless devices?

4. You can also try performing a factory reset. Check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 5 of 6

All Replies
JohnRo
NETGEAR Employee Retired

Re: wifi connectivity disconnects intermediatly

Hello ShreeRP, 

 

Welcome to the community! 

 

I'd like to know the model number of the device you are having issues with.

 

Thanks,

Message 2 of 6
JohnRo
NETGEAR Employee Retired

Re: wifi connectivity disconnects intermediatly

Hi ShreeRP, 

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Thanks,

Message 3 of 6
ShreeRP
Aspirant

Re: wifi connectivity disconnects intermediatly

Dear JohnRo,

 

We have WNR 614 and R 6220

Message 4 of 6
DexterJB
NETGEAR Moderator

Re: wifi connectivity disconnects intermediatly

Hi @ShreeRP,

 

1. What is the firmware version of the device?

2. Please try changing the wireless channel of the router. Check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/1027

 

3. Does the issue persist on both wired and wireless devices?

4. You can also try performing a factory reset. Check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: wifi connectivity disconnects intermediatly

Hi @ShreeRP,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 6 of 6
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