wndr4300v2 parental control not working

[panikyo19]

hi everyone, just want to have some of your expertise about parental control issue im having, here is my hardware info,

-model: wndr4300v2

-firmware: from v1.0.0.56 to v1.0.0.58

-my desktop genie: from ver 2.4.40 to ver 2.4.60

- parental control was working before with no issue but just suddenly it was broke, had just upgraded my router firmware to v1.0.0.58 and desktop genie to ver 2.4.60, but still parental is not working

- on desktop genie, then parental, i am having this error as i reach the OpenDNS sign in window as shown below

- on router admin page, selecting parental will lead me to this page instead (shown below)

- also, i have an account on OpenDNS.com (i think not from netgear), the webpage dashboard with orange tabs, and can login with no issues.

- just wondrin why i was not directed to netgear.opendns.com instead..?

- hope my infos help, really appreciate all inputs sir(s)...

[DexterJB · Accepted solution]

Hi @panikyo19,

Welcome to the community!

Please make sure that a factory reset is done after the firmware update. Please keep us posted if the issue will persist.

Dexter

Community

[DexterJB · Accepted solution]

Hi @panikyo19,

Welcome to the community!

Please make sure that a factory reset is done after the firmware update. Please keep us posted if the issue will persist.

Dexter

Community

[panikyo19]

Hi DexterJB,

thanks for the quick reply from you sir,

- and as you instructed, i did a factory reset on my router

- just for info, i have not done that after i upgraded my router firmware

- router rebooted itself after factory reset

- try to have a backup on your current settings, to make it easy for restoring after the reset

- then at last, i was able to access this window below from desktop genie, in which, before i was having an error window message, as seen on my first post.

- after saving your parental settings, it won't effect right away, need to wait a few minutes before it will take effect ( in my case)..

- and now it works..!

thank you so much , fearless leader DexterJB, on your expert advice...

[DexterJB]

You're welcome! Glad to know I was able to help out!

Dexter

Community Team