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Aspirant
Posts: 12
Registered: ‎2013-10-23

Cannot print to ethernet connected printers :(

Hello, I am new to this forum.

We have just purchased a DGND3700v2 device for our home network. The device is great for internet access and wifi performance, however printing is a problem.

Currently, we have 1 x iMac ethernet connection (working fine), several Macbook and iPhone devices connected via WIFI (all working fine), 1 x Apple TimeMachine backup system (working fine - all computers backing up correctly).

However:

Have two printers (HP1320n and HP2600n) connected via ethernet. Both configured for DHCP and visible on routerlogin.net. The admin screens of the printers are also visible via browser.

Have configured printers in Mac System Preferences.
Can print from wired iMac no problem.
Can print from wifi laptop but only until laptop is closed.

Next attempt to print fails, with error "cannot find printer". Yet, printer admin screen can be accessed via browser. Isolation is NOT enabled.

We need to print to our ethernet connected printers reliably, but clearly have not set them up correctly--presumably a setting in DGND3700v2 is not correct.

Help!

Many thanks -prc.


Peter Crow | Wellington | New Zealand.
Aspirant
Posts: 12
Registered: ‎2013-10-23

Re: Cannot print to ethernet connected printers :(

More information:

After rebooting the iMac, it can no longer print either...

So, the problem seems to be related to the allocation of DHCPs possibly, or some other routing table problem.
Master
Posts: 2,754
Registered: ‎2008-04-22

Re: Cannot print to ethernet connected printers :(

Use a static IP for the printer
Aspirant
Posts: 12
Registered: ‎2013-10-23

Re: Cannot print to ethernet connected printers :(

searay wrote:
Use a static IP for the printer


OK, trying that now...
Aspirant
Posts: 12
Registered: ‎2013-10-23

Re: Cannot print to ethernet connected printers :(

OK, tested with MacBook connected via WIFI to DGND3700v2. HP1320n still connected via ethernet cable to DGND3700v2

Same problem as before.


set printer to 192.168.0.250

rebooted printer

removed printer from MacBook config and added "new" printer

Printed www page, no problem

closed MacBook lid, opened lid

Printed same www page...PROBLEM "The printer is not connected"

Version V1.1.0015 software, if that makes any difference?
Master
Posts: 2,754
Registered: ‎2008-04-22

Re: Cannot print to ethernet connected printers :(

Forgot to mention. Delete printer and reinstall on all devices. Look for sleep mode on printer and disable.
Aspirant
Posts: 12
Registered: ‎2013-10-23

Re: Cannot print to ethernet connected printers :(

Have removed printer from all devices.
Switched all devices OFF except one laptop being used to testing.

Could not find sleep mode on printer configuration...
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: Cannot print to ethernet connected printers :(

You need to go Macbook and try below

System Pre>energy saver> make sure "wake for network access " is checked
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June Mizoguchi-
Aspirant
Posts: 12
Registered: ‎2013-10-23

Re: Cannot print to ethernet connected printers :(

Wake for network access is checked already .
Aspirant
Posts: 12
Registered: ‎2013-10-23

Re: Cannot print to ethernet connected printers :(

Interesting development...

Left the job in the print queue ("printer not connected") and went to get a drink. Came back to find the print job had been printed! Ran another job straightaway and it printed almost immediately.

So, maybe there is a delay somewhere while the devices "find" each other after the WIFI-connected laptop is restarted, or something like that? This never occurred with our previous Linksys WRT54G and static IP connected printers....

...confused.

Will run the same test on the ethernet connected iMac now to see if same behaviour...
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