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2014-02-12 07:44 AM
2014-02-12 01:30 PM
2014-02-12 04:17 PM
jmarkow1 wrote: The username and password for said router are stamped on the bottom of the unit, so, logically, I would like to change at least the password so patrons can't just pick it up and find it. So, I went on the chat portion of the website where I was told that they would HAVE to call me to help me. I gave them my number and I got a call back right away, which was a plus, but now I'm being told that then need access to my PC so they can access the router to check for the problem.
2014-02-12 06:27 PM
2014-02-12 11:26 PM
Joe_ wrote: You are quite right to refuse access to your PC. Support does not have to access your PC. That sounds very suspicious.
2014-02-13 06:58 AM
jmarkow1 wrote: Joe_,
Thank you very much; I will follow your instructions as soon as I get to work tomorrow.
2014-02-13 09:20 AM