Changing my acc( email and pass)

[Rigoberto]

When I bought my net gear router I had my email address and password. I now have a new email address and password with all the information on the router (serial number,network name network key). I don't know my old email or old password. How can I update my net gear and/or is it important

[ElaineM · Accepted solution]

Welcome to the community, @Rigoberto

Please send all your contact information and the serial number of your unit to our Customer Care team at customer.service@netgear.com.

[ElaineM · Accepted solution]

Welcome to the community, @Rigoberto

Please send all your contact information and the serial number of your unit to our Customer Care team at customer.service@netgear.com.