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2011-10-20 06:21 PM
2011-10-20 06:33 PM
2011-10-20 08:05 PM
Donutv wrote: I tried to hard reset...
I'm not sure what information i need to post here for you guys to help figure out what is wrong, but ask away and I'll provide it.
2011-10-20 09:25 PM
Joe_ wrote: Did you try to reset it to Factory Defaults? Is this what you mean? Did you use a paper clip and hold in the reset button for at least 10 seconds when you tried this? (Note: Just pressing the reset button momentarily or for less than 10 seconds does not work).
What do each of the LED lights show? (i.e. on or off, color, blinking or steadily lit, etc.).
What kind of internet service do you have? (i.e. cable or DSL).
2011-10-20 10:31 PM
2011-10-20 11:15 PM
Donutv wrote: arris tm602g/115
2011-10-20 11:37 PM
2011-10-20 11:42 PM
2011-10-21 03:29 AM
2011-10-21 03:48 AM
2011-10-21 06:17 AM
Donutv wrote: This is the log for the Modem.
Date Time Event ID Event Level Description
10/17/2011 21:58 20000400 3 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
10/17/2011 21:58 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing [...]]
2011-10-21 08:07 AM
2011-10-21 08:40 AM
2011-10-21 08:53 AM
2011-10-21 09:48 AM
2011-10-21 09:54 AM
quagmire wrote: Are you sure you don't have a battery? I thought all Telephony Modems did. If you're saying the battery is missing, then you can certainly reset just by power-cycling. There should also be a reset button on the back of the modem you could push to do a reset, too. (Some people think pushing the reset button is less reliable than a battery pull/unplug.)
The logs you posted show a definite disconnect between the modem and the Cable Company head end. It's hard for me to see a scenario where the router could have an effect on the modem's connection to the ISP. I suppose if the router and modem were located touching each other there could be some EMI. Even that's not terribly likely.
2011-10-22 07:35 AM