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Aspirant
Posts: 4
Registered: ‎2011-10-19

Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I activated ReadySHARE Cloud ID for my WNDR3800. I also installed ReadySHARE client on my PC. When I login to readyshare.netgear.com I can see my device of the left side and I can also see both my shares. When I click on any of 2 shares nothing happens, no windows open, no errors, no messages, nothing at all. I tried clicking once and twice and no response. I tried on both Internet Explorer and Firefox. I also tried with ReadySHARE client running and stopped.
Any ideas?
Aspirant
Posts: 1
Registered: ‎2011-11-12

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I'm having the same problem. One thing I've noticed is that when I set the ReadyShare mode to cloud and come back later, it is no longer set there. I may be that my ISP is intercepting port 80 and not letting it through. Is there a way to use a different port?
Novice
Posts: 0
Registered: ‎2011-12-05

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

djanu wrote:
I activated ReadySHARE Cloud ID for my WNDR3800. I also installed ReadySHARE client on my PC. When I login to readyshare.netgear.com I can see my device of the left side and I can also see both my shares. When I click on any of 2 shares nothing happens, no windows open, no errors, no messages, nothing at all. I tried clicking once and twice and no response. I tried on both Internet Explorer and Firefox. I also tried with ReadySHARE client running and stopped.
Any ideas?


********************
I am having the same problem with my "just installed, new WNDR3800". Have you found out any resolution to this issue????
Novice
Posts: 0
Registered: ‎2011-12-05

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

Hi all who are having similar ReadySHARE Cloud problem.

I am working with the support on this issue and have determine the Window firewall may be preventing the capabilities to access and view your documents. One thing for sure, when installing ReadyShare cloud be sure to download and install the ReadyShare Cloud application. The readyshare.netgear.com web page will launch this application to view your documents. If you install this application several days afterward it may not be able to find this application when you double click the shared folders in your readyshare.netgear.com web page.

Hope this helps some of our WNDR3800 colleagues in using this wonderful feature...

Regards
Novice
Posts: 0
Registered: ‎2012-01-23

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

Same issue here. Kinda crappy. I have the client installed yet when I click on the option to access the shares, an empty explorer window opens with no shares (Win7). I tested this while at home.
Novice
Posts: 0
Registered: ‎2012-01-23

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I tried it again today, after several days from registering with readyshare cloud. Same thing, the share folders are shown, but nothing happens when I click on any of my shared folders. I can access this shared folders and the files locally within my network either wired or wirelessly. I installed the readyshare clients which does nothing other than logs on. Still no access to the files. :mad:

The option HTTP(via internet) in the user manual says it only supports upload. Only the FTP option allows up and down. Not too keen about opening the FTP port.:eek:
Aspirant
Posts: 262
Registered: ‎2011-09-22

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

Open a ticket at my.netgear.com to get tech support.

I don't use ReadySHARE but does it matter the format of your drive? Formatting matters with accessing a drive on your LAN via USB on the router.
Aspirant
Posts: 3
Registered: ‎2012-02-16

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

jchrist972 wrote:
I'm having the same problem. One thing I've noticed is that when I set the ReadyShare mode to cloud and come back later, it is no longer set there. I may be that my ISP is intercepting port 80 and not letting it through. Is there a way to use a different port?


I have the same symptom as above. I also tried to set Readyshare Mode to Cloud with the help of Netgear Genie. It tries for a number of seconds, then the message: "Http Request Timeout" shows. Help please!!! :mad:
Aspirant
Posts: 2
Registered: ‎2012-11-16

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I am really disappointed about quality of this software. I am talking about readyshare and readyshare cloud ;-(

I win in resolving issue what are You talking about by setting share name as USB_Storage for root folder U:\ and then on https://readyshare.netgear.com/login/index.html I saw the files. Any other name of share is not working.

Anyway You can not set any other username than admin with the same credentials as access to Netgear Genie.

If I could buy router again, I would look for sth else with better software quality and more configuration options.
Aspirant
Posts: 2
Registered: ‎2012-11-16

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I am really disappointed about quality of this software. I am talking about readyshare and readyshare cloud ;-(

I win in resolving issue what are You talking about by setting share name as USB_Storage for root folder U:\ and then on https://readyshare.netgear.com/login/index.html I saw the files. Any other name of share is not working.

Anyway You can not set any other username than admin with the same credentials as access to Netgear Genie.

If I could buy router again, I would look for sth else with better software quality and more configuration options.
Aspirant
Posts: 9
Registered: ‎2013-01-23

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

Has this been fixed yet? I also have installed the software and see the folder, but nothing happens once I click it.

Another thing, is there a reason that I cannot access my home router from work? When I go to the routerlogin.net, it doesn't take me into the site at all. Usually get an error that the connection was lost.




Thanks!
Tutor
Posts: 1,845
Registered: ‎2010-12-22

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

mike6623 wrote:
Another thing, is there a reason that I cannot access my home router from work? When I go to the routerlogin.net, it doesn't take me into the site at all. Usually get an error that the connection was lost.


That domain only works internally with your local LAN/wLAN, just like 192.168.1.1, it is a private address that the router intercepts. Think about it, if every Netgear router allowed access externally to that domain, how would you separate your specific router from every other Netgear router in the entire world? You couldn't.

What you need to do is use your actual WAN IP Address that is assigned to you by your ISP. If your IP is dynamic and changes a lot (most don't), then you're forced to use DynDNS.org. It use to be free, but they have since changed their policy and Netgear doesn't allow the user to select a different service that's free.
_____
WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Aspirant
Posts: 5
Registered: ‎2013-01-01

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

Mike,
have you tried right clicking on the icon for your router on the left hand side and choose explore?
Aspirant
Posts: 5
Registered: ‎2013-01-01

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

have you tried right clicking on the router on the left side ..... found this by accident on my wndr4500 using windows 7 and it allowed me access
Tutor
Posts: 1,845
Registered: ‎2010-12-22

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I'm not sure what you mean by "right clicking on the router on the left side"? If you are talking about some additional software you installed, no additional software is required to use, or access, the router.

To access ReadyShare locally, you can use Explorer. ReadyShare will be displayed in the left panel. Or use '\\Readyshare' in Explorer address bar and create a shortcut. To access ReadyShare remotely, it starts with knowing your current WAN address.

BTW, the current WAN address to access ReadyShare remotely is shown in the router's configuration right next to where you enable 'FTP (via internet)' and 'HTTP (via internet)'. Again, if your ISP service is dynamic, the IP address assigned to you could change while your away and you will not be able to connect.
_____
WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Aspirant
Posts: 5
Registered: ‎2013-01-01

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

After connecting in readyshare.netgear.com my screen shows an icon for my router in the left panel (wndr45000) and my shares on the right..... I right click on the wndr4500 and choose from the drop down menu
Aspirant
Posts: 1
Registered: ‎2013-02-21

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

has anyone found a solution to this yet? it really sucks as the Readyshare Cloud features was one of the main reasons I bought the router in the first place...

I can right click on the router icon on the left had side of the interface screen and I can see "Browse" and "Show in explorer" but when I select browse I can see all my files but I can't so anything with except delete...

When I try "show in explorer" I get another window opening whith an icon of my USB drive but I can not access any files inside this - i have tried double clicking and right clicking....so frustrating...

Funny thing is that I can get it working perfectly on my iPad through the Netgear cloud app...

I have initiated a support ticket so we'll see but not holding my breath... :mad:
Aspirant
Posts: 1
Registered: ‎2013-02-24

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I have identical problem in WNDR4500. Have You any response from Netgear? I will be grateful for your response Smiley Happy
Aspirant
Posts: 5
Registered: ‎2013-01-01

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I had the same problem and stumbled on the solution for my xp computers. First go to your internet properties > connections tab > LAN settings in the control panel and make sure the "Automatically detect settings" is the only box that is checked. Secondly go to Network connections in the control panel, right click on "leaf networks adapter" and click on properties, scroll down to Internet Protocol (tcp/ip), highlight it and click on properties. Click on Use the following IP address. Enter IP address 5.0.0.3, subnet mask 255.0.0.0 , leave default gateway blank. click on "Use the following DNS server address" but leave the addresses blank. Click OK and get back to your desktop. After rebooting everything worked. I did this on my laptop and it solved the problem there also. I got the info for the Leaf network adapter manual setup from a pdf online.
Tutor
Posts: 1,845
Registered: ‎2010-12-22

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

giacomos wrote:
First go to your internet properties > connections tab > LAN settings in the control panel and make sure the "Automatically detect settings" is the only box that is checked.


I believe doing that might interfere with any manual settings you have entered. For the record, I have nothing checked in there.

giacomos wrote:
Secondly go to Network connections in the control panel, right click on "leaf networks adapter" and click on properties, scroll down to Internet Protocol (tcp/ip), highlight it and click on properties. Click on Use the following IP address. Enter IP address 5.0.0.3,


I realize that you may not know the answer and are only relating what you gathered from a PDF online, but enter an IP address of 5.0.0.3?

% Information related to '5.0.0.0 - 5.0.127.255'

inetnum: 5.0.0.0 - 5.0.127.255
netname: SY-ISP-TARASSUL
descr: Tarassul Inetnet Service Provider
country: SY


Why would it be necessary to set the Network adapter to an IP address in the Syrian Arab Republic?

To better understand what Leaf Networks was about, I found this description:

Leaf Networks (now a part of NETGEAR) securely extends LAN-like connectivity over the Internet to embedded devices, mobile users, and software applications. You can easily create virtual networks on-demand, across any public or private networks using Leaf Networks software. Leaf Networks has developed patented technology that allows computers to form networks and communicate as if they were on the same local area network.


From what little I know about Leaf Networks, mostly from doing searches and reading some posts in here, it seems to cause more problems then it's worth. If the intended purpose is to create a VPN with a group of other users, I'd rather use TeamViewer.

Can anyone shed some light on Leaf Networks?
_____
WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Tutor
Posts: 1,845
Registered: ‎2010-12-22

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

I would still like to know why a Syrian Arab Republic IP address is needed. Any ideas?
_____
WNDR3700v1 (v1.0.7.98NA) - Router uptime (d:h:m:s): 1155:02:31:46 - How To Check and Change Your Router's Firmware: http://forum1.netgear.com/showthread.php?t=63234
Aspirant
Posts: 1
Registered: ‎2013-11-15

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

Fixed the issue and it works great! It's a firewall problem. Make sure you install ready share cloud first. Got to:
-Start and and type: Allow a program through windows firewall
-Change settings:
-Allow another program
-Choose "ReadyShareCloud" from the list

Open Windows Explorer and scroll down and double click "ReadyShares Shares" enter your router credentials without changing anything else and booya!Smiley Very Happy
Aspirant
Posts: 7
Registered: ‎2013-12-30

Re: Unable to Open ReadySHARE Cloud Shares via readyshare.netgear.com

So, what would it be if You had NO firewall installed? NASAdmin will not open, nor does the open folder on the cloud icon in the system tray work. Windows 8.1 RT x64
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