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Novice
Posts: 0
Registered: ‎2010-02-03

WNR2000 WiFi connection drops!!

Greetings all!!

First an apology: I am a newb to this site but an IT professional for 15 years and I see all the posts about WNR2000 connection problems and (maybe I'll even get booted for this) but all I see back are a lot of questions about adapters and hard resets of routers and not a lot of solutions other than trying an older firmware. So my apology is for 1, starting another post on the topic and 2, for maybe sounding a little gruff right of the bat! Smiley Very Happy

***My wired connection is flawless!!!!!

I am going to provide as much information as is possible about my equipment/situation:

- WNR2000 v1 (Firmware 1.2.3.7)
- Encryption WPA2
- MAC Address filters
- SSID is being broadcast
- Channel is set to Auto
- Mode is 300Mbps

- Dell Laptop (adapter = Intel 4965AGN)
- Ipod Touch
- HTC Droid Eris

The long and short of it is that none of the equipment mentioned above, can seem to maintain a WiFi connection with this router. The cell phone (HTC Eris) is the worst, losing connectivity within 30 seconds, the Ipod touch is second but seems to re-connect on its own and the laptop is last, losing connection within anywhere from 5 to 30 minutes of connecting.

Taking the cell phone and Ipod out of the equation, in order to re-establish connection on the laptop, I need to either reboot it or the router and then connection is ok again until some random interval where the connection times out again.

I have also confirmed that when I lose "data connectivity", the laptop, Ipod and cell phone maintain a strong wifi signal as well as their IP Addresses but all of their MAC ID's have been flushed from the router's "connected devices" table. This router has no configurable aging timer that I am aware of to control the timeout or aging of the MAC Address table.

Lastly, I have had the opportunity to test all the above settings at work on a Linksys, a DLINK as well as the Routers my company manufactures and none of the wifi connectivity problems have shown themselves on those devices. My laptop and phone (didnt bother with the Ipod) stay connected all day long with no problems.

Does anyone have any advice or anything I can look at because I am seriously considering going back to firmware 1.2.0.8 as I have seen others try with mixed results.

Thanks you all in advance!!
Novice
Posts: 0
Registered: ‎2010-02-05

Re: WNR2000 WiFi connection drops!!

jayjay i am having the EXACT problem and i am no IT expert... have you gotten an answer? because i am about to buy new gear and just start over
Aspirant
Posts: 2
Registered: ‎2010-02-06

Re: WNR2000 WiFi connection drops!!

You 2 are not alone! I recently bought this router from consumer depot and it has been doing the same thing!! It replaced a linksys wrt54g with ddwrt firmware and a wap54g setup as a vlan to my custom built I7 machine triple booted with Win 7 x64, Ubuntu 9.10, and Backtrack 4 Final. Besides the I7 machine on the network I have an I7 dell laptop running the exact same setup as the I7 desktop, a FreeNAS server, Win Server 2003 R2, Iphone, gf's Palm Treo, and 2 other PCs running Fedora 12 and XP. I haven't had time to pin this down but obviously I have been thinking it was the router and not my ISP because none of this started until I hooked up this freaking netgear! The thing is, its only the internet connection that drops, I can still ping all hosts on my subnet, just no internet! I did just lower the MTU from 300Mbps to 145Mbps.. Its not like I was ever getting ANYWHERE NEAR that anyway... In fact, so far my wrt54g was twice as fast! I looked on netgears support and the 1st thing they say is "you have a virus"! Typical answer from someone that doesn't know what the heck they are doing! This is why I haven't even considered calling their support. Since I lowered the MTU I haven't had a drop, yet it's only been about 20 minutes... I am using all of the switch ports on the router, and those connections drop just as the wireless does, therefore I am not expecting lowering the MTU will solve this issue. If anyone finds out anything, plz let us know. Thanks.
Aspirant
Posts: 8
Registered: ‎2010-02-06

Re: WNR2000 WiFi connection drops!!

I can confirm that it is infact the current 1.2.3.7 firmware for the WNR2000 v1.

Im a beta tester for netgear and currently testing a new wireless adapter they have released. Everything on my wireless network is 802.11n and was working flawlessly until I updated from the 1.2.0.8 firmware to the current 1.2.3.7

Best advice for everyone is to downgrade until netgear get a grip and sort it out.

I'd advise people to send netgear a support email informing them. They need to know that the problem isnt isolated to a few devices.

David
Aspirant
Posts: 1
Registered: ‎2010-02-07

Re: WNR2000 WiFi connection drops!!

how do u down grade router
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: WNR2000 WiFi connection drops!!

iandarlington wrote:
how do u down grade router


just get lower version firmware and load up.
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June Mizoguchi-
Novice
Posts: 0
Registered: ‎2010-02-03

Re: WNR2000 WiFi connection drops!!

ppalmer116 wrote:
jayjay i am having the EXACT problem and i am no IT expert... have you gotten an answer? because i am about to buy new gear and just start over


ppalmer, I have not heard a single thing about any fix or suggestion other than to downgrade the firmware (shouldn't have to and have not yet). I even went against my better judgment (knew it wouldn't work) and performed a "hard reset" and manually set the router back up from scratch instead of loading my saved config and nothing! Everything is the same!

I enable WiFi, device gets its IP Address, connects and I can surf and then bam, some time later my connection times out but the device maintains its IP and the Routers MAC Table shows the device was flushed!

I am convinced there is something in this router that is flushing WiFi clients from the MAC table causing their connectivity to become compromised. Simply put, if a device gets flushed from the MAC table but maintains its IP and signal strength the ARP protocol gets "broken" and data simply cannot flow through the device.

The most frustrating thing about this is that my actual internet connection (router to cable modem) is flawless and I can reach the WWW 24/7/365 with a wired connection. This "piece" simply won't maintain WiFi!

I will update this thread if I discover anything definitive one way or the other!

I find it hard to believe that this is not a known issue!
Novice
Posts: 0
Registered: ‎2010-02-03

Re: WNR2000 WiFi connection drops!!

grimreaper445 wrote:
The thing is, its only the internet connection that drops, I can still ping all hosts on my subnet, just no internet! I did just lower the MTU from 300Mbps to 145Mbps...Since I lowered the MTU I haven't had a drop, yet it's only been about 20 minutes... I am using all of the switch ports on the router, and those connections drop just as the wireless does, therefore I am not expecting lowering the MTU will solve this issue. If anyone finds out anything, plz let us know. Thanks.


grimreaper,
Any update? I know our issues are a little different as I maintain "Layer 2" connectivity as well as from the Router to my ISP.
Novice
Posts: 0
Registered: ‎2010-02-03

Re: WNR2000 WiFi connection drops!!

I find it hard to believe that this is not a known issue!


I agree, I have exactly the same problem. I was thinking maybe my Cable modem cannot work together with the WNR2000 or something..

Wired or Wireless to the Netgear, connection seems stable but internet drops all the time..
Wired to my cable modem, no problem at all!
Aspirant
Posts: 5
Registered: ‎2010-02-10

Re: WNR2000 WiFi connection drops!!

I'm having exactly the same problem with this router and iPod connectivity. When connected it might get up to >8.5Mb/s but will regularly cut out. And I am using v1.2.0.8! I can't see how it can only be an issue about the firmware upgrade.
Aspirant
Posts: 5
Registered: ‎2010-02-10

Re: WNR2000 WiFi connection drops!!

[QUOTE=jayjay1122;245704]
- WNR2000 v1 (Firmware 1.2.3.7)
- Encryption WPA2
- MAC Address filters
- SSID is being broadcast
- Channel is set to Auto
- Mode is 300Mbps

I've been talking to someone at Virgin Media who suggested the channel setting at auto may be causing an issue between N series router and iPod Touch which uses wireless g connection. He advised setting channel to 1 or 11. Does this make any sense in principle as a way of improving the set up?
Virtuoso
Posts: 12,951
Registered: ‎2015-07-05

Re: WNR2000 WiFi connection drops!!

It a possibility, just give it a go, try channels 1, 6, or 11.
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: WNR2000 WiFi connection drops!!

bone3009 wrote:
[QUOTE=jayjay1122;245704]
- WNR2000 v1 (Firmware 1.2.3.7)
- Encryption WPA2
- MAC Address filters
- SSID is being broadcast
- Channel is set to Auto
- Mode is 300Mbps


don't use mac address filter
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"One Stop Solution To Your Netgear VPN Connectivity"

*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Aspirant
Posts: 4
Registered: ‎2010-02-11

Re: WNR2000 WiFi connection drops!!

out of all the firmware versions I have tried, V1.1.2.6 is the only one that has solved these problems. I have been having the exact same problems, iPod touch and BB 9700. Downgrading seemed to make everything magically click into place. I cannot seem to find any undesired effects of the downgrade, either.
Aspirant
Posts: 1
Registered: ‎2010-02-12

Re: WNR2000 WiFi connection drops!!

I have read that "workaround" and I will probably end up doing it.. but when doing that, one needs to be aware that we are giving up all the fixes and new features in the new firmware versions (parental control, etc.).

I'm still deciding if I want to keep this router.
Aspirant
Posts: 5
Registered: ‎2010-02-10

Re: WNR2000 WiFi connection drops!!

I have exactly the same issue as jayjay1122 - my iPod loses wifi connection several times a minute, the MAC getting 'flushed' from the Attached Devices, though on occasions it disappears even though I am connected (mostly to Lastfm). I'm using V1.2.0.8. Always have been. I'd already tried to upgrade the firmware to V1.2.3.7 but the upgrade has always failed for some reason >>Please check your file. But then having read this forum it sounds like the current version is no better.

As per some of the advice on here I have tried the following: changed from Auto to all of Channels 1, 6 or 11. I have stopped using MAC address filter. No difference. Now I am (reluctantly) trying to download V1.1.2.6 on my mac but all I'm getting is Mounting Failed :mad:

Does anyone have any other suggestions please about how I could move forward on this?!
Aspirant
Posts: 4
Registered: ‎2010-02-11

Re: WNR2000 WiFi connection drops!!

On the iPod network settings, set a static IP (do not let it use DHCP) within the router's range. That initially fixed it for me before I downgraded the router firmware.
Aspirant
Posts: 5
Registered: ‎2010-02-10

Re: WNR2000 WiFi connection drops!!

Thanks for your reply addchild314. I confess I'm not clear how I can set static IP on iPod network settings - I don't see that option in iPod's settings. I have altered the router in Basic Settings, setting it to Static IP address rather than Dynamically from ISP (is this what you meant anyway?)

And so far (streaming radio & Lastfm last night for few hours), no loss of connection!
Aspirant
Posts: 6
Registered: ‎2010-02-23

Re: WNR2000 WiFi connection drops!!

I haven't had to downgrade my firmware. I have done multiple solutions mentioned in this and other threads and seem to have fixed it.

First I disabled IPv6 In vista(x64)[Network and Sharing center>Manage Network Connections>Right click Wireless Network Connection>Properties> uncheck Internet Protocol Version 6 (TCP/IPv6)]

Then I changed my wireless network channel to 11 from auto in Wireless Settings in the router manager. I did this because I live in an apartment complex which means I have lots of neighbors whom all seem to have their own wireless network. I used InSSIDer* to see what channels they were running on and picked 11 because body else is running it. And you have to keep in mind that unlike TV channels wireless channels DO overlap**. This is why InSSIDer is important because you can see How many other networks are overlapping yours Thus causing interference and connectivity issues. You'll want to chose whichever channel will overlap the least with all other networks in your area

Lastly I changed the RIP version from DISABLED to RIP_2M(Router manager>LAN setup). It's been said in another thread that the newest firmware may have changed the default RIP version setting to DISABLED. The information bar on the right states default should be RIP-2. Things got a little hairy when I messed with this and tried to apply the change and I kept getting disconnected(Note: I was changing the settings wirelessly). When I'd reconnect the RIP Version would be Disabled again. I kept trying and after 4 or 5 attempts I reconnected and RIP_2M was the current setting.

I've only been running these settings for a few hours but my disconnect issue seems to have ceased. I will update if I experience any problems. Hope this helps everyone

*Free software(http://www.metageek.net/products/inssider), which ironically does NOT work with IPv6 disabled, I'm fairly certain, so you'll want to scan before you disable IPv6.

**More info about this here Wireless Channel Interference
Aspirant
Posts: 6
Registered: ‎2010-02-23

Re: WNR2000 WiFi connection drops!!

I should also mention I'm running my network in WPA-PSK [TKIP]. Various devices and adapters in my network had trouble connecting with any of the other security options.
Aspirant
Posts: 3
Registered: ‎2010-02-23

Re: WNR2000 WiFi connection drops!!

i have been having same problems, i bought this brand new router for over $100 and from day one it kept on giving problems but nothing. This is the worst router i have ever owned. I get crappy speeds, and i have to restart the router every other day. Will never buy netgear routers again in my life.
Aspirant
Posts: 6
Registered: ‎2010-02-23

Re: WNR2000 WiFi connection drops!!

zeekhan wrote:
i have been having same problems, i bought this brand new router for over $100 and from day one it kept on giving problems but nothing. This is the worst router i have ever owned. I get crappy speeds, and i have to restart the router every other day. Will never buy netgear routers again in my life.


I had the same problem and you're right. Out of the box with new drivers should work correctly but it doesn't. Ill be buying a better router when I can afford but this is what I have for now. Have you tried any of the fixes posted or did you come to complain? After a little reading I seem to have mine stable
Novice
Posts: 0
Registered: ‎2010-02-03

Re: WNR2000 WiFi connection drops!!

jmizoguchi wrote:
don't use mac address filter


While effective for troubleshooting to test if this step will help with WiFi connectivity, I do not feel I should have to disable a security measure on a device that offers it because the manufacturer cannot get the implementation right.
Novice
Posts: 0
Registered: ‎2010-02-03

Re: WNR2000 WiFi connection drops!!

All, I am sorry I have not come back with any follow-up in the last week on this but I have been on a project at work that took me out of town...

On others advice, I contacted Netgear support and they ran through the standard "things to try" when you deal with L1 support and they were all suggestions most of us have tried already...

Long story short, after 10 emails back and forth of "try this" or "try that" they said downgrade the firmware! LMAO!!! :rolleyes:

So I will be trying that and will follow up!

P.S. to the person that was having trouble assigning an IP Address statically to their IPOD touch...did you get it sorted out yet? If not, PM me and I will help!!
Aspirant
Posts: 1
Registered: ‎2010-02-22

Re: WNR2000 WiFi connection drops!!

jayjay1122 wrote:
While effective for troubleshooting to test if this step will help with WiFi connectivity, I do not feel I should have to disable a security measure on a device that offers it because the manufacturer cannot get the implementation right.


Yes, yes, and yes. I actually did research on this piece of crap before I bought it.

It will make a very expensive paper weight.

sn
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