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Aspirant
Posts: 134
Registered: ‎2010-02-05

eMail Alerts?

I'm having trouble getting "e-Mail Notifications" to work...

Just "completed" first level Netgear support on this issue where the diagnosis was defective hardware and suggested solution was to replace the router.

I find a hardware failure for this issue somewhat difficult to believe...

Fairly certain I've configured "Outgoing Mail Server" correctly with fully qualified User Name and password for authentication, Port 25.

"Send Log" reports no errors but I'm also not getting any notifications? Is there some other log I can examine for clues? Or something else I can try to track the failure down?

And unless Netgear will provide a new router *before* return of the one in question, a router exchange is the absoute last thing I'd like to try.

Thanks,
Bob
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: eMail Alerts?

some ISP will block it as spam.
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June Mizoguchi-
Aspirant
Posts: 134
Registered: ‎2010-02-05

Re: eMail Alerts?

Exact same WNDR3700 eMail setup settings as Netgear ReadyNAS DUO which workd fine through same ISP.

Don't think it's a question of SPAM blocking unless Router somehow creates eMail differently than NAS...
Retired_Member
Posts: 0

Re: eMail Alerts?

I haven't used this feature yet - is it function as an SMTP client or an SMTP relay?

It is possible the router does it differently than the NAS.

Also, the router is doing NAT - it's possible that your ISP sees the emails coming from the same IP address and doesn't allow it for some reason.
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: eMail Alerts?

few people has report that it's been blocked with is generated by router.

I use comcast and log can go out if I enable it.
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June Mizoguchi-
Aspirant
Posts: 134
Registered: ‎2010-02-05

Re: eMail Alerts?

Is a Router Log kept where I can confirm the sending of eMails?

And if the eMail can be confirmed sent perhaps this Log can also provide info needed to "whitelist" with my ISP?

Thanks for the help,
Bob
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: eMail Alerts?

rljames wrote:
Is a Router Log kept where I can confirm the sending of eMails?

And if the eMail can be confirmed sent perhaps this Log can also provide info needed to "whitelist" with my ISP?

Thanks for the help,
Bob


call ISP and consult if indeed block the them
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June Mizoguchi-
Aspirant
Posts: 134
Registered: ‎2010-02-05

Re: eMail Alerts?

There must be *something* I can check on my end before calling my ISP. Without some additional info, I'm not even sure what I'd ask them...
Luminary
Posts: 89,285
Registered: ‎2009-01-27

Re: eMail Alerts?

rljames wrote:
There must be *something* I can check on my end before calling my ISP. Without some additional info, I'm not even sure what I'd ask them...


just call ISP that you sending log is not going out.
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June Mizoguchi-
Aspirant
Posts: 2
Registered: ‎2010-03-02

Re: eMail Alerts?

From my point of view the router is managing to do this if you have a smtp server where you don't have to authenticate. As soon as I use one where I must authenticate the wndr3700 will fail sending email alerts.
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