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wireless router not working

sjkruger
Aspirant

wireless router not working

I have a hard ethernet line running from my Arris Surfboard modem through this Model WNR2000v5 (not listed in drop down box) router to my PC, and the internet on the PC is working fine.  However, my devices (phone, laptop) are unable to connect through wifi.  They report IP conflicts/failure.  Cable guy suggests factory reset of the router, but Netgear help pages all say to push some button on the rear of the router for 10 seconds.  There is no button on this router. 

 

There are 3 lights on the router, power (green), internet (yellow) and wifi (green).

 

Any suggestions on how to factory reset this model router, or other ideas are much appreciated.

 

Thanks.

Message 1 of 3

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sjkruger
Aspirant

Re: wireless router not working

found the "hidden" factory reset button.

 

Factory reset resolved this issue, I'm up and running.

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sjkruger
Aspirant

Re: wireless router not working

found the "hidden" factory reset button.

 

Factory reset resolved this issue, I'm up and running.

Message 2 of 3
antinode
Guru

Re: wireless router not working

> [...] Model WNR2000v5 (not listed in drop down box) [...]

   Wrong forum.

      https://community.netgear.com/t5/x/bd-p/home-wifi-routers-wireless-n

   For the record:

> [...] There is no button on this router.

   Where did you look?  Visit http://netgear.com/support , put in your
model number, and look for Documentation.  Get the User Manual.  Look
for "Factory Settings".

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