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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
I have the same issue - have tried 2.4.12,2.4.14 and 2.4.16. All tried with compatibility mode and as administrator. All crash after a few seconds.
Hi Thinus,
I believe 2.4.12 worked for the others. Are you getting an error message? Have you tried installing on another Windows 10 computer?
Regards,
Dexter
Community Team
Hi
It appears my previous reply did not go through. I have the Genie App working on two other w10 machines but my main, and newest w10 machine gives the error and crash on all versions of the Genie download
Same here.. My surface pro 3 will not run .14 or .16 but my kids winodws 10 lenovo runs both versions....
Hi Thinus,
This seems to be a bug for some Windows 10 devices. Rest assured, we are working on a fix. So, please keep an eye out for the update. However, it's unusual that even the previous version (2.4.12) has not worked for you. Have you done a system or OS update lately? Have you tried performing a system restore?
Regards,
Dexter
Community Team
Any luck on a fix?
Did you find a fix yet? I have the same problem of Genie starting then stopping on my new Windows 10 Dell Inspriron. I want to connect my new laptop to the Netgear N750.
I'm thinking that until enough people (world-wide) complain, Nothing correctively will be done.
I'm sorry you're having the same problems with your new Dell. I bet you're pretty frustrated.
You shouldn't have to go through this, let alone, with a new toy. I guess with Win10 coming
out, and the Genie being a good app in our prior lives, it was a perfect storm bound to fail.
Course, to be adult about it, I have to admit the price of the product was for a router I guess,
not tech support or good software.
maybe everyone should start complaining about this issue on social media. This has been an issue for a long time apparently and nothing has been done. Complaining on social media will put them on the spot and maybe, just maybe they will get to working on a solution.