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Forum Discussion

grumpybs's avatar
grumpybs
Tutor
Aug 12, 2015
Solved

genie installer/updater not windows 10 compatable

I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Genie
Windows 10
  • DexterJB's avatar
    DexterJB
    Sep 02, 2015

    Hi grumpybs,

     

    The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    Regards,

     

    Dexter

    Community Team

Art_Uro's avatar
Art_Uro
Tutor
Oct 11, 2015

Sorry Dexter, but the problem continue in surface 3 pro windows 10, with the last update form genie download, 5 minutes ago.

I cleaned the register in windows 10 looking for "netgear genie" and delete, and the problem continue after instalation.

Thanhx.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 12, 2015

Hi Art_Uro, Nr7000, Jrev, kimella,

 

Please indicate the devices (brand and model) that experience the issue since I will collate the information to send an inquiry to Engineering. This is a bit odd since other Windows 10 devices are able to run the NETGEAR Genie program just fine. This will help us isolate the issue.

 

Regards,

 

Dexter

Community Team

  • Thinus's avatar
    Thinus
    Star
    Oct 12, 2015

    Hi Dexter

     

    My machine is an Alienware X51 R2 running windows ten since August. I have an identical machine at work running windows 8.1. I will try and install Genie on that machine to see if the different OS makes a difference

     

    Thinus

     

    • Thinus's avatar
      Thinus
      Star
      Oct 13, 2015

      Ran the Genie installer on my identical Alienware machine running on w8.1 at work. Installed without any problems and can look at my network with no problems - and I don't even have a netgear router at work.

      The problem on my home machine must therefore be the w10 I am running on it

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 13, 2015

        Hi Thinus, Jrev, kimella,

         

        Thank you for providing the information. In the mean time, please make sure that the NETGEAR Genie program/app on your devices are up to date for possible fixes.

         

        Regards,

         

        Dexter

        Community Team

  • Jrev's avatar
    Jrev
    Tutor
    Oct 13, 2015

    Got the Android Galaxy 6 phone and the Android Galaxy Tablet S to download Genie! Still not on the Toshiba Satellite Laptop w/ widows 10 that I just got last week!

  • Nr7000's avatar
    Nr7000
    Aspirant
    Oct 21, 2015

    Hi Dexter,

    My machine is a HP Envy27 all in one. I was running 8.1 PRO and updated to 10. After the update, Genie seemed to be working fine until I performed Genie update. Now when it starts up, message pops up and says that program has stopped working and explorer is closing.

    Thanks

     

      • J4U's avatar
        J4U
        Aspirant
        Oct 23, 2015

        Thanks Dexter...the .12 works for me.  The .14 didn't work nor the update to the latest on windows 10. 

         

        Still having issues logging through the opendns though.  Can log onto the sight directy but obviously it is wanting me to go through the genie software to set up the parental control first.  Everything else seems to function fine on .12.

         

        Looking forward to a fix as it seems this has been occuring for some time.

         

        Thanks for the link:

        http://files.netgear-support.com/go/?a=d&i=jG24n7WMuV

  • LadyGator's avatar
    LadyGator
    Aspirant
    Oct 29, 2015

    Just got a brand new HP envy laptop with windows 10 preinstalled. My genie app was working on my prior laptop that I upgraded to windows 10 however it does not work on the new laptop. Crashes every time.

    • LadyGator's avatar
      LadyGator
      Aspirant
      Oct 29, 2015

       I just uninstalled version 16 and installed version 12 and now it's not crashing