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genie installer/updater not windows 10 compatable
I upgraded to Windows 10 and had netgear genie installed at the time. Genie worked just fine on Win 10 until I tried to upgrade to the newest version of genie. The installer deleted the old version a...
Hi grumpybs,
The latest version of the NETGEAR Genie should be compatible with Windows 10. I suggest making sure that the program has been completely uninstalled by checking Programs and Features under Control Panel. You can then try to reinstall the program by downloading the latest version using he link below.
http://netgear.com/home/discover/apps/genie.aspx
Regards,
Dexter
Community Team
Hi Dexter,
My machine is a HP Envy27 all in one. I was running 8.1 PRO and updated to 10. After the update, Genie seemed to be working fine until I performed Genie update. Now when it starts up, message pops up and says that program has stopped working and explorer is closing.
Thanks
Hi Nr7000,
Please try installing the previous versions of the NETGEAR Genie program. You can use the download link below.
http://files.netgear-support.com/go/?a=d&i=jG24n7WMuV
Regards,
Dexter
Community Team
Thanks Dexter...the .12 works for me. The .14 didn't work nor the update to the latest on windows 10.
Still having issues logging through the opendns though. Can log onto the sight directy but obviously it is wanting me to go through the genie software to set up the parental control first. Everything else seems to function fine on .12.
Looking forward to a fix as it seems this has been occuring for some time.
Thanks for the link:
I am back and having the same problem. I got a notification that i was due for firmware update. Now nothing is working!!! Starting to get pissed. Have they still not solved this yet? Is anyone actually working on this? Or do I need to return my router and get a linksys?