After update won’t let me log in

[Ricbrick88]

Please help. Can do anything from my phone anymore after the update

[alaz3r]

Same here my phone auto updated the app and now it won’t let me login to monitor my network on the iPhone app

I wish I didn’t update , can’t understand how an update is rolled without testing all elements beforehand

[GNYP]

I’m having the same issue and I’ve blocked a couple of devices that my kids use and now can’t unblock them cause I can’t log in.
Need help asap

[Disilva]

Same problem

[Camman111]

Genie app update doesn't allow you to log into network map. Any ideas???

[michaelkenward]

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@Ricbrick88 wrote:
....after the update

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What did you update? Your phone? One of the various genies? If so, which one? And which version?

The genie could be one of several things, the browser interface, a Windows or Mac application, or an Android/iThing app.

[alaz3r]

I updated Genie’s app on iPhone xr
My genie currently running a V3.1.70
Frameware version v2.08.07
Router model CG3000v2

The app connect to my wifi no issue the only issue is I can’t connect to the ‘network map’ anymore

The error login msg I get is

LOGIN FAILED
NETGEAR router was not found or not supported make sure you mobile device is not connected to the router’s guest network and that IPv6 is not enabled.


I mean the app was working fine nothing was change at all the only thing changed is the app got updated and I wish I didn’t

[michaelkenward]

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@alaz3r wrote:

The app connect to my wifi no issue the only issue is I can’t connect to the ‘network map’ anymore

Is it just the map that you cannot access? Or anything using the updated genie?

[Camman111]

App doesn't work on iPhone or iPad after update. It worked then I updated and now it doesn't work. Someone at Netgear needs to get their arse into gear and sort this out a.s.a.p!!!!

its the app not working. 

[alaz3r]

I only use genie for the map never used anything else on the maps but I clicked on MyMedia and I can see my tv setup box and some of the movies stored on it

So yes the answer to your question is the Map ONLY isn’t connecting or passing the error msg mentioned in my earlier post

I wish I didn’t block some of my devises and I wish I never used this app from the beginning.

[Retired_Member]

I have the same problem, today automatically update the Genie App, and now " Login Failed " with corret password ( only with app ) 

D7000 with last firmware .70 / iPhone 7 iOS 12.1.3 / Genie App 3.1.70.

[kimella]

I’m having the same problem. I can’t login to genie app on my I phone anymore

[Charper]

I’m having the same issue!!! Driving me crazy

[michaelkenward]

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@Charper wrote:
I’m having the same issue!!! Driving me crazy

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This tells us nothing about what you actually see, what you are doing and if you have paid any attention to previous messages and tried the various suggestions.

[Camman111]

Hey Michael, the App does not work correctly. You can not login into Network Map or any of the other functions. If you had read previous messages you would have understood. THE APP DOES NOT LET YOU LOG IN!!!!!!.

Tells us why this is and how to get over the problem or shut up!

[Vrushank23]

Same problem

[michaelkenward]

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@Camman111 wrote:

Tells us why this is and how to get over the problem or shut up!

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https://kb.netgear.com/000052286/NETGEAR-Community-Terms-Of-Service

Behave with civility and mutual respect.

[Disilva]

After the genie app was updated on an iPhone X- it will not permit local access to to my nighthawk router. I can access using remote access but when usin local it stated login failed. The user id: admin Id and password are correct. Is there a fix for this?

[Retired_Member]

With the last update of Genie App 3.1.72, the problem has not been resolved.

Always can't login with correct Username ( can't be changed ) / Password, in the local network with Genie App.

Until version 3.1.64 everything worked without problems, please fix it.

[Beamluva]

Had the same problem. Updated the router firmware via PC now all good.

[Rawiri]

I cant log in to Genie App as it wont accept my user name or password.

[PH69]

After iphone update, genie continues to not allow login.
Have checked -router firmware is up to date
Any sign of a new app release - looks like the fault - or other solution ??

[michaelkenward]

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@PH69 wrote:
After iphone update, genie continues to not allow login.
Have checked -router firmware is up to date
Any sign of a new app release - looks like the fault - or other solution ??

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If it was an iPhone update that killed the login and nothing has changed on the router then it is more likely to be the phone update that broke things. Look at that for fixes.

[PH69]

All messages on this feed are complaining of same problem- ie the latest genie app update does not work-
Netgear needs to fix & release new version