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Forum Discussion
LorenzoAATE
Aug 31, 2019Aspirant
Can't log into genie
Hi everyone, I'm new here and hope someone can help. I can't log in into the Genie APP because I don't have a password. It says the default password is "password", but it doesn't work. I've also trie...
- Sep 02, 2019
It's the same admin account password as configured on the router. As a D7000 does unlikely work straight away from the box (some basic config is required, e.g. DSL settings, carrier authentication, ...) I suspect that the default password was changed before.
This is the same password you use to login on the router Web interface e.g. when using routerlogin.net .
michaelkenward
Sep 01, 2019Guru - Experienced User
LorenzoAATE wrote:
Hi everyone, I'm new here and hope someone can help. I can't log in into the Genie APP
What are you doing when you try to login? And what do you mean by the genie app?
The genie could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?
If you are trying to manage a modem/router, the best way in is with a browser and the graphical user interface.
If you cannot login to your router | Answer | NETGEAR Support
- LorenzoAATESep 02, 2019Aspirant
I try to log in, for example, to change the router settings and it asks me for a password I don't have and the suggested default "password" doesn't work.
This is the Genie APP I downloaded from Netgrear's website for Windows (7)
- schumakuSep 02, 2019Guru - Experienced User
It's the same admin account password as configured on the router. As a D7000 does unlikely work straight away from the box (some basic config is required, e.g. DSL settings, carrier authentication, ...) I suspect that the default password was changed before.
This is the same password you use to login on the router Web interface e.g. when using routerlogin.net .
- LorenzoAATESep 02, 2019Aspirant
Thanks man, didn't try old passwords before... I changed it the first time (months ago) and forgot it. Tried a couple of old passwords and it worked.
Thank again.