Orbi WiFi 7 RBE973
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Cannot Add Itunes Server to Remote App

Hatfield
Follower

Cannot Add Itunes Server to Remote App

I am able to see my WD Hard Drive on the Genie App through the ReadyShare portion of the app.  When I log in to add the Itunes Server and get the 4 digit code from the Remote App it will not "Allow Control".  I try to Apply settings.  Nothing.  The WD Hard Drive will not show up as an option in the Remote App on my phone.  Any ideas on why I can see all of the files on my Hard Drive in ReadyShare, but am unable to get it to work with the Itunes Server feature?

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 1 of 3
DexterJB
NETGEAR Moderator

Re: Cannot Add Itunes Server to Remote App

Hi @Hatfield,

 

1. What is the model number and firmware version of your device?

2. Have you tried resetting the router?

3. Have you tried re-flashing the firmware?

4. Have you tried using another iOS device?

5. What iOS version are you using?

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Cannot Add Itunes Server to Remote App

Hi @Hatfield,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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