Desktop Application Netgeargenie will not except any password attempts

[doxa2u]

I can access my router through the browswer no problem!!!

My modem was replaced due to faulty previous one.

When I launch the Desktop Appliacation Netgear Genie no password will work.

I have tried an previouse parental control password ... no good

Tried default and no good

Tried the one on the router ... no good

I have searched the hard drive trying to find where password might live to no avail.

I have a teenager in the house and trying to limit access and access times ....

Nothing works and the browser version does not give me parental control rights.

Dan

[DexterJB]

Hi @doxa2u,

You can try to change the LPC (Live Parental Controls) password through the forgot password option if you have access to the email that you have registered. You can go to https://netgear.opendns.com/sign_in.php.

Regards,

Dexter

Community Team

[DexterJB]

Hi @doxa2u,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[doxa2u]

No go ... it is useless ... nothing works ... I can go on line through a browser and access the router. But I cannot access the parental controls through Genie app .. also I cannot access router settings through Genie App. I can go to the router, 192.168.1.1 and put in admin and default password .. no problem .. Genie app is useless cannot access through it

[DexterJB]

Hi @doxa2u,

1. What is the model number and firmware version of your device?

2. Please try using another device (Android, iOS, another computer).

3. Are you getting an error message? If yes, what is the error message?

4. Please try uninstalling and re-installing the app.

5. Have you tried resetting the router?

Regards,

Dexter

Community Team

[DexterJB]

Hi @doxa2u,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[doxa2u]

Dexter JB,

Yes indeed nothing has fixed the problem. I cannot log into the router through Genie.

I had a previous router and set up a unique password for parental controls.

The router was replaced and I can reach it through a browser however still cannot reach the parental controls.

If I could find were Genie hides the parental password I could reset it.

I have worked through the Terminal to dig under the hood to no avail.

Your help and follow up would be great

[DexterJB]

Hi @doxa2u,

1. The router password (also the password to login to Genie) is different from your LPC (Live Parental Control) password.

2. Are you referring to your LPC password?

3. If yes, have you tried using the forgot password option using the link below?

https://netgear.opendns.com/sign_in.php

4. Did you sign up via OpenDNS? If yes, you can use the link below instead.

https://login.umbrella.com/?return_to=https://dashboard.umbrella.com/

Regards,

Dexter

Community Team

[DexterJB]

Hi @doxa2u,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team