Genie incorrectly shows "Internet Not Connected"

[Howward]

The Basic window for Netgear Genie indicates "Internet Not Connected." However, my internet connection seems to be working pretty well (occasional short stoppages are the only issue that I have). My tested internet speed is what I pay for (100 mbs).

My internet provider is Comcast Xfinity. I've rebooted both my modem (Arris TG862) and router. I ran "Test" in the Genie Internet page and applied resulting settings. I've updated the R6400 firmware to V1.0.1.74_1.0.48. None of these attempts has changed the status as shown. I'm running Windows 10 Home Ver. 21H1.

How can I fix this?

Thanks.

[plemans · Accepted solution]

The TG862 is a modem/router combo device. It isn't just a modem. 

running 2 routers causes a double nat and can give you that issue.

https://kb.netgear.com/30186/What-is-Double-NAT

options? 

1. put the tg862 in modem only/passthrough mode

2. put the netgears IP address into the tg862's dmz

3. put the netgear into access point mode. 

Only use 1 of these solutions

[plemans · Accepted solution]

The TG862 is a modem/router combo device. It isn't just a modem. 

running 2 routers causes a double nat and can give you that issue.

https://kb.netgear.com/30186/What-is-Double-NAT

options? 

1. put the tg862 in modem only/passthrough mode

2. put the netgears IP address into the tg862's dmz

3. put the netgear into access point mode. 

Only use 1 of these solutions

[michaelkenward]

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@Howward wrote:

The Basic window for Netgear Genie indicates "Internet Not Connected."

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You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?