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Re: Genie login error

DrGori88
Tutor

Genie login error

Can not login to router using admin name and password as directed. Frustrating
Model: C6220|DOCSIS 3.0 High Speed WiFi Cable Modem Router
Message 1 of 10

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DrGori88
Tutor

Re: Genie login error

Thanks . I did also try nighthawk app and it does not support C6220

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Message 9 of 10

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schumaku
Guru

Re: Genie login error

Afraid, I'm confused. 

 

On one hand https://www.netgear.com/home/products/networking/cable-modems-routers/C6220.aspx#tabs-EaseofUse and the https://www.netgear.com/images/datasheet/networking/CableModems/C6220.pdf says "NETGEAR GENIE® APP—Personal dashboard to monitor, control & repair your home network" (I want to see the repair oh Netgear!)

 

On the other hand https://kb.netgear.com/24686/Which-NETGEAR-home-router-models-can-I-manage-using-the-NETGEAR-genie-a... does not list the C6220.

 

@ChristineT  @Christian_R  Netgear at it's best again - some teeth in the gear must be broken. No, the C6220 isn't a new product, the Data Sheet is from 2017.  Please clarify what is going on here.

 

 

Message 2 of 10
DrGori88
Tutor

Re: Genie login error

Thanks for your help. Hope someone from support can iron this out for me.
Model: C6220|DOCSIS 3.0 High Speed WiFi Cable Modem Router
Message 3 of 10
Thor_Keck
Aspirant

Re: Genie login error

Help
I was forced To move to the Nighthawk app and now it won’t login

Did forgot password cycle twice the error says it is “ an error has occurred“

Please hurry with this
Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 4 of 10

Re: Genie login error

Rather than dashing down blind alleys and trying to beat Netgear around the head, it might be quicker if we start with the basics.

 

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

 

There is support for this device at the end of this link:

 

>>>C6220 | Product | Support | NETGEAR<<<

 

I see no sign that the C6220 supports any of these various apps. The manual does talk of the genie, but it is not clear which one it refers to.

 

To get the desktop  genie for your operating system, start here:

 

genie Landing Page | Apps | Discover | Home | NETGEAR

 

What are you trying to achieve with the genie? That would help to pin down the right tool to use.

 

Have you tried accessing the modem router in the usual way, with the graphical user interface (GUI) and the browser? This is usually the most versatile way in.

 

If that fails, try this:

 

If you cannot login to your router | Answer | NETGEAR Support

 

 

 

 

Message 5 of 10

Re: Genie login error


@Thor_Keck wrote:

Please hurry with this

 


You might find it quicker if, as per the "terms of service" of this place, you did not hijack someone else's issue and started your own discussion in the right section for your hardware and with more details.

 

The R8000P is a completely different animal from the C6220 that @DrGori88 is trying to fix.

 

While we are at it, the Nighthawk app is not the same as the genie.

Message 6 of 10
schumaku
Guru

Re: Genie login error


@Thor_Keck wrote:
I was forced To move to the Nighthawk app and now it won’t login Did forgot password cycle twice the error says it is “ an error has occurred“

Here you find the Nighthawk App community section - it might already contain the answer to the problem you hit.

 

 

Message 7 of 10
DrGori88
Tutor

Re: Genie login error

Thanks, I did try browser to enter and did not work as well.
Message 8 of 10
DrGori88
Tutor

Re: Genie login error

Thanks . I did also try nighthawk app and it does not support C6220
Message 9 of 10
DrGori88
Tutor

Re: Genie login error

Problem SOLVED!!!! Returning unit back to place of purchase
Message 10 of 10
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