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Re: Genie login

Kleven
Aspirant

Genie login

So here's one: Trying to login to my R7000 v 1.0.9.42 from my android phone (Motorola's Droid) works just fine...suddenly from my Amazon Fire I get a password error. I'm sure it worked last week ... But I did switch to this router just this week so I'm thinking that older version of Genie on the Amazon Fire is the issue?

 

Amazon Genie is v 2.1.51

Phone Genie is v 3.1.62

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 1 of 5

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DexterJB
NETGEAR Moderator

Re: Genie login

Hi @Kleven,

 

Welcome to the community!

 

1. Have you tried re-installing the app on the Amazon Fire?

2. Have you tried changing the router password?

3. If it is an option for you, you can try sideloading the updated version of the Genie app from APKMirror.com if available. This link may help.

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 2 of 5

All Replies
DexterJB
NETGEAR Moderator

Re: Genie login

Hi @Kleven,

 

Welcome to the community!

 

1. Have you tried re-installing the app on the Amazon Fire?

2. Have you tried changing the router password?

3. If it is an option for you, you can try sideloading the updated version of the Genie app from APKMirror.com if available. This link may help.

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 2 of 5
Kleven
Aspirant

Re: Genie login

Using apx extractor I sideloaded Genie (via email) and that seemed to work! Thanks Dexter JB !!

Message 3 of 5
schumaku
Guru

Re: Genie login


@Kleven wrote:

Using apx extractor I sideloaded Genie (via email) and that seemed to work! Thanks Dexter JB !!


v3.1.62 version or what?

Message 4 of 5
Kleven
Aspirant

Re: Genie login

Yes, version 3.1.62
Message 5 of 5
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