Genie unable to login to WNDR4300 after firmware update V1.0.2.104

[Lomara]

Hello,

I have recently updated my Netgear WNDR4300 to firmware V1.0.2.104 and now the Genie IOS app will not login. It fails with Login Failed. I am using the correct login/password combo that I have set up on the router after a factory reset.  I have performed the following steps after first discovering this issue:

Deleted app from phone and reinstalling

Rebooted router

Restored router to factory settings

Set up router again from scratch by hand, including changing the default password first
Rebooted phone

I see other folks also having this problem in the forums.  Wasn't sure if I should piggyback on someone else's thread or post my own.

I can login to the router fine from any computer browser inside my network. The problem shows up solely with the Genie app

IOS 11.4
Genie app v. 3.1.64

[Lomara · Accepted solution]

The Genie app is now able to login to my WNDR4300 again.  I can see all of my network devices on it also.

The WNDR4300 is still on firmware V1.0.2.104
The Genie iOS app is now on 3.1.74
I can only assume it is due to an app update
I'll mark this thread solved.

[schumaku]

Known interoperability issue -> https://community.netgear.com/t5/Genie/Genie-won-t-login-after-firmware-update/m-p/1655327#M9659

[Lomara]

Thank you schumaku. I’ll watch that thread for updates.

[Lomara · Accepted solution]

The Genie app is now able to login to my WNDR4300 again.  I can see all of my network devices on it also.

The WNDR4300 is still on firmware V1.0.2.104
The Genie iOS app is now on 3.1.74
I can only assume it is due to an app update
I'll mark this thread solved.