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Forum Discussion
Solved
Iphone new genie app
I have just downloaded update for genie app and have had to login back into account , no probs with this but once i go to put in admin name and password for router, it wont allow me to put in new ad...
Hi all,
Please make sure that the router password is correct. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/20026
Also, please try using another device for isolation.
Regards,
Dexter
Community Team
Hi
Thankyou for that info, i went to the link and realised that i was trying to use my DNS username and password and it was not the username that i was getting wrong it was the password,so i went throught the steps to recover the username and password and realised that the actual username that was on the iphone app was correct and that ultimately i was using the wrong password , i am now able to access on all my devices thank you