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Diamondx78's avatar
Diamondx78
Follower
Jan 06, 2021

Microsoft Outlook 365

This seems to be a recurring theme with Netgear and I dont know why. I cannot connect to outlook 365 and i need to (for work). Why is it so difficult to do such a simple thing?? I have not added any port forwarding or and other logic. Can someone please help me connect. PLEASE.

 

Also when I try and access the mail office.com online it gives me a 500 Error "The mailbox isn’t available. This may have occurred because the licence for the mailbox has expired. To find out how to gain access to this mailbox again, contact the person who manages your email account."

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  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 07, 2021
    Diamondx78 wrote:

    This seems to be a recurring theme with Netgear and I dont know why.

    Do you mean that you have seen other reports here of problems with Outlook 365. (I haven't seen many, if any.) It works fine here.

     

    Or do you mean that you have seen the same thing before? If so, does it come and go? In other words, does it sometimes work?

     

    If so, I doubt if the router has anything to do with it.

     

    It is easy to blame the router for all communications issues. In reality, there are many links in the chain between you and Microsoft,  not least your Internet service provider.

     

    Unfortunately, you don't provide enough detail to do anything more than guess what might be going wrong. Take this bit:

     

    Diamondx78 wrote:

    I cannot connect to outlook 365 and i need to (for work).

     

    Nothing to go on there. How are you connecting to Outlook 365? What happens when you try? Any error messages or prompts?

     

    Then there is this bit:

     

    Diamondx78 wrote:

     

    Also when I try and access the mail office.com online it gives me a 500 Error "The mailbox isn’t available. This may have occurred because the licence for the mailbox has expired. To find out how to gain access to this mailbox again, contact the person who manages your email account."

    It is hard to see how the router can have anything to do with that.

     

    What leads you to that conclusion?