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My Parent Control got disable after firmware update. R7500

peaceful
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My Parent Control got disable after firmware update. R7500

After I update my router firmware, I lost parent control option. I have a Nighthawk X4 AC2350. The Router model is R7500v2 and the current firmware version V1.0.3.26.

When I click on Parental Control in the Netgear Genie, I got the error message below:

Checking Router Firmware

We're making sure you have firmware that supports Like Parental Controls.

It looks like you might not be connecting to the Internet through a supported NETGEAR router. Please make sure your computer is connected to you NETGEAR router via a wireless or Ethernet connection and try again. If this problem persists, turn off you router and turn it back on, wait until LEDs are lit and try again. For further assistance visit http://netgear.opendns.com/support.

I have tried both connecting to the router wire and wireless and none work. My NETGEAR router connects to a AT&T U-Verse. And it has been work fine before I updated the new firm ware.

 

Please help!

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
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DexterJB
NETGEAR Moderator

Re: My Parent Control got disable after firmware update. R7500

Hi @peaceful,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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DexterJB
NETGEAR Moderator

Re: My Parent Control got disable after firmware update. R7500

Hi @peaceful,

 

Welcome to the community!

 

Please make sure you do a factory reset after updating the firmware. This link may help for the steps.

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: My Parent Control got disable after firmware update. R7500

Hi @peaceful,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 3
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