NETGEAR Genie is not connecting to router

[chaitu]

When i was trying to connect netgear genie to the netgear router its displaying the error " login failed.the router response timed out "

i am unable to connect to the parental controls and the bypass account

[ElaineM]

Welcome to the community, @chaitu

What's the exact model number of the NETGEAR router? 

What NETGEAR Genie are you using? Is it the app from the phone or the PC?

Can you provide a screenshot? 

[jerbla]

I am having the same issue, no logical explanation

[jerbla]

V 2.4.22

[ElaineM]

@jerbla What's the model number of your router? 
Latest Genie version is 2.4.38.

Are you using wired or wireless connection in accessing the admin page?

Will you be able to access it if you open your browser and type www.routerlogin.net? 

[jerbla]

running the most recent version available of the Genie availble according to the Genie update?

Tried access through the routerlogin and the download does not work for mac, it does not go past veriffying stage.

wired access

Thanks

[jerbla]

it also only offers 2.4.22 for mac, as in the option I am running?

[ElaineM]

@jerbla Which NETGEAR device are you using?

[Toan]

I'm using the latest version of Netgear Genie (v2.4.38) connecting to my NightHawk R8000 router and have the same problem.

The older Genie version works fine on my Mac, PC, and iOS device but now all three are not operational after the upgrade.

Clicking on Parental Control box in the center also gives me the "You don't appear to be connected to the Internet" error even though I'm typing this message on the same machine.

[jerbla]

Nighthawk X6

[jerbla]

Hi Elaine any feedback?

Thanks

[DexterJB]

Hi all,

Please try resetting the router back to factory defaults.

Regards,

Dexter

Community Team

[jerbla]

this will involve setting up all my zones etc again I assume? Not an ideal solution and having resterted a number of times, this would seem a standard reply leaving me to reset all after. Any other thoughts perhaps before I send a day re setting after a restore?

[jerbla]

does not answer why the server does not connect?

Reset is a simple avenue with complex re working? any other spultions please?

[prietoa916]

I'm having same problem. I have the NETGEAR AC1750 Smart Wi-Fi Router. I know the internet works because I've plugged directly into my laptop. But once in the router, I can connect to my wifi but have no internet. How do I fix this problem.

[jerbla]

if more than oner person is suffering the same it suggests the routers are fine?

[Randall22]

Thos only started after recent app update for me. I can reboot router and get one successful login. After that i get the router is busy message. Can reboot and repeat scenario. Not ideal. Hoping this is solvable via another app update.

[jerbla]

does anyone from Netgear monitor this, I am really peeved that there is no real support for users to resolve issues with supposed functions of these items. The fact the Parential control is not accessible is a joke. 

[DexterJB]

Hi all,

We are currently investigating the issue. We will provide an update once available.

Regards,

Dexter

Community Team

[jerbla]

Many thanks

[jerbla]

Hi Any news??

Thanks

[DexterJB]

Hi @jerbla,

There has been no update yet.

Regards,

Dexter

Community Team

[Netlou]

Please provide an update. Same exact issue here. It's almost been a month since the last reply.

[azw]

I'm having the same problem.  Running only available version of Genie on a Mac with the R8000.  Very frustrating.

[DexterJB]

Hi all,

The case/s are still being worked on by engineering. We will provide an update once available.

Regards,

Dexter

Community Team