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Re: Netgear Genie Authentication Problem

Jonnoza
Aspirant

Netgear Genie Authentication Problem

When logging via a browser I can access my router. If I try via iPhone or iPad genie app I get th message "login failed. Please enter in the correct Admi password".  Password gives access via the browser but not the app. I can even access the router via the iPhone and IPad browsers but not the genie app 

Message 1 of 6

Accepted Solutions
Jonnoza
Aspirant

Re: Netgear Genie Authentication Problem

With the new App update to version 2.4.38 the problem has been resolved.

 

Thank you

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Message 5 of 6

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DexterJB
NETGEAR Moderator

Re: Netgear Genie Authentication Problem

Hi @Jonnoza,

 

Please try uninstalling and reinstalling the app. If the issue persists, please reboot the router and try logging in through the app again.

 

Regards,

 

Dexter

Community Team

Message 2 of 6
Jonnoza
Aspirant

Re: Netgear Genie Authentication Problem

Thank you

 

Have done all of the above. Waited for a Genie app update, hoping this would solve the problem. Factory reset of router.

I can access the router with PC, iPad, iPhone using a web browser. But the Genie app will not accept the same password that is used to access the router using a browser.

Message 3 of 6
DexterJB
NETGEAR Moderator

Re: Netgear Genie Authentication Problem

Hi @Jonnoza,

 

Thank you for responding. We are currently investigating this. Please make sure you keep the app up to date for possible fixes.

 

Regards,

 

Dexter

Community Team

Message 4 of 6
Jonnoza
Aspirant

Re: Netgear Genie Authentication Problem

With the new App update to version 2.4.38 the problem has been resolved.

 

Thank you

Message 5 of 6
DexterJB
NETGEAR Moderator

Re: Netgear Genie Authentication Problem

Hi @Jonnoza,

 

Thank you for the confirmation.

 

Regards,

 

Dexter

Community Team

Message 6 of 6
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