Netgear Genie Authentication Problem

[Jonnoza]

When logging via a browser I can access my router. If I try via iPhone or iPad genie app I get th message "login failed. Please enter in the correct Admi password".  Password gives access via the browser but not the app. I can even access the router via the iPhone and IPad browsers but not the genie app 

[Jonnoza · Accepted solution]

With the new App update to version 2.4.38 the problem has been resolved.

Thank you

[DexterJB]

Hi @Jonnoza,

Please try uninstalling and reinstalling the app. If the issue persists, please reboot the router and try logging in through the app again.

Regards,

Dexter

Community Team

[Jonnoza]

Thank you

Have done all of the above. Waited for a Genie app update, hoping this would solve the problem. Factory reset of router.

I can access the router with PC, iPad, iPhone using a web browser. But the Genie app will not accept the same password that is used to access the router using a browser.

[DexterJB]

Hi @Jonnoza,

Thank you for responding. We are currently investigating this. Please make sure you keep the app up to date for possible fixes.

Regards,

Dexter

Community Team

[Jonnoza · Accepted solution]

With the new App update to version 2.4.38 the problem has been resolved.

Thank you

[DexterJB]

Hi @Jonnoza,

Thank you for the confirmation.

Regards,

Dexter

Community Team