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Egregious's avatar
Egregious
Aspirant
Aug 09, 2016
Solved

Netgear Genie - Network Map

On my MacBook Pro running OS10.11.8 the Netgear Genie Network Map doesn't show the IP addresses of connected devices & I can't bring up the box to modify details. On other Macs & PC it works fine. Any explanation/fix? Netgear Genie

Genie
  • DexterJB's avatar
    DexterJB
    Aug 11, 2016

    Hi Egregious,

     

    1. What is the firmware version of your router?

    2. What version of NETGEAR Genie do you have installed?

    3. Are you logged in using the NETGEAR Genie before viewing the Network Map?

    4. Have you tried uninstalling and re-installing the program?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Aug 11, 2016

    Hi Egregious,

     

    1. What is the firmware version of your router?

    2. What version of NETGEAR Genie do you have installed?

    3. Are you logged in using the NETGEAR Genie before viewing the Network Map?

    4. Have you tried uninstalling and re-installing the program?

     

    Regards,

     

    Dexter

    Community Team

    • Egregious's avatar
      Egregious
      Aspirant
      Aug 12, 2016

      I looked at Netgear Genie this morning to check the version (2.4.12) and the network map was working as it should. I have several routers that I've been swapping around & using in different combinations & I do wonder if that has connfused the Genie.

       

      I now have only one router in use & Genie is working fine. Surely can't be coincidence.