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Egregious's avatar
Egregious
Aspirant
Aug 09, 2016
Solved

Netgear Genie - Network Map

On my MacBook Pro running OS10.11.8 the Netgear Genie Network Map doesn't show the IP addresses of connected devices & I can't bring up the box to modify details. On other Macs & PC it works fine. An...
  • DexterJB's avatar
    Aug 11, 2016

    Hi Egregious,

     

    1. What is the firmware version of your router?

    2. What version of NETGEAR Genie do you have installed?

    3. Are you logged in using the NETGEAR Genie before viewing the Network Map?

    4. Have you tried uninstalling and re-installing the program?

     

    Regards,

     

    Dexter

    Community Team